The State of Online Government Services: Insights from U.S. Business Owners for 2025

GovOS conducted a research survey of business owners across the U.S. to evaluate the effectiveness of online government services. The responses reveal that 97% of business owners consider online government services crucial, yet over half believe the websites they use need improvement. The findings highlight business owners' expectations and provide insights to help agencies enhance their online platforms and better support business communities in 2025.

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