VA needs more data
A lack of data on how well its services are working remains a top management challenge at the Department of Veterans Affairs, the General Accounting Office reported last month.
A lack of data on how well its services are working remains a top management challenge at the Department of Veterans Affairs, the General Accounting Office reported last month.
The report was released as part of GAO's series on "Major Management Challenges and Program Risks" at more than 20 federal agencies.
Besides citing the VA for poor collection of data on services, the GAO report cites the VA's poor management of existing information as a potential stumbling block to continued supervision of services to veterans.
"VA must implement and institutionalize fundamental changes to its approach to information systems management to ensure that benefits payments and medical care to veterans are not disrupted in the Year 2000, unauthorized access to and misuse of VA systems do not occur, and sound information technology practices continue," the report states.