Work in Progress: The 411 on 311 (Feb. 4)

A growing number of government agencies are fielding 311 services, telephone lines that citizens can call to get information or directed to particular agencies and services. While the basic 311 concept is not new, some pioneering agencies have developed innovative ways to integrate the lines with other e-government initiatives. FCW contributor Heather Hayes will highlight several examples of these best practices and advanced applications culled from veteran 311 implementers.

Have an idea to suggest for this article? Post a comment (registration required) or send it by e-mail to letters@fcw.com.