Upcoming FCW Feature

February 8 Gov 2.0 – Citizen-centric Services

One irony of the proliferation of Web 2.0-style contact points for government-to-citizen engagement is that some people find it more difficult to get what they need from the government than before when service options were more limited. Government, like the private sector, is struggling to improve service by harmonizing its online and traditional contact channels through new technologies and organizational approaches. Find out how some agencies are making progress in addressing the key challenges to better service in the age of Web 2.0.

Writer: Alan Joch, ajoch AT worldpath DOT net