Befuddled by Virtual Call Center Notice

The Veterans Affairs Department says it plans to issue a procurement on June 28 for virtual call centers. I think this may be a good idea, if I could understand the tortured language in the FedBizOps notice.

VA said it plans to issue a contract for "the Virtual Call Center (VCC) Prototype system that will be utilized to define enterprise requirements, to develop, explore, select, refine tools and processes, and to create a detailed set of implementation blueprints suitable for Agile Process implementation."

Huh?

If that confused you, the second sentence in the notice will only befuddle you more:

The intent is to define processing workflows, support the simulation of veteran interactions as necessary to identify user interface requirements, data requirements, and potential capabilities of future COTS products (e.g., Customer Relationship Management, Knowledge Management, enterprise content management, advanced search and taxonomy management, integrated user interface tools)."

Does anyone out there comprehend what this string of buzz words means in plain English?