Survey finds Americans satisfied with federal websites

A group that measures the public's satisfaction with the federal government found that while public satisfaction with the services provided by federal agencies has "plunged," Americans remain satisfied with government websites.

The annual American Customer Satisfaction Index from the University of Michigan's Ross School of Business found that satisfaction with services provided by the U.S. government dropped by 4.8 percent to 65.4 out of a scale of 100. However, Americans' satisfaction with government websites remained largely unchanged from last year with a score of 75 compared with 75.2 in last year's survey.

"If the federal government continues to support e-government growth within agencies, while stressing the need to adopt relevant private-sector technologies, these websites should remain a bright spot for government in years to come," according to University of Michigan business Professor Claes Fornell, head of the ACSI.