Name: David Mader
Title: Controller
Agency: Office of Management and Budget
Getting serious about shared services. After 11 years in the private sector, Mader came back to government specifically to tackle shared services on a governmentwide scale. Agency-led initiatives had resulted in duplicative investments, uneven service levels, and a lack of technical and operational integration, so Mader commissioned a cross-government study to identify ways to improve the management and oversight of shared services. Based on the study's recommendations, he created the Shared Services Governance Board and established the Unified Shared Services Management office at the General Services Administration, giving shared services a long-needed center of gravity.
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