Post Office IG wants tech help desk

The Post Office's Office of Inspector General wants to share an IT help desk provider with the Peace Corps' inspector general's office, according to a new solicitation.

In an Aug. 1 notice on FedBizopps, the Post Office IG, announced it is seeking a vendor for a five-year Indefinite Delivery, Indefinite Quantity contract for a common IT Service Desk, covering 1300 employees total.

The contract is worth as much as $9 million over the period, it said, and covers help with the Post Office and Peace Corps end-user IT equipment, including laptops, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices and peripheral devices. It also includes issuing and refreshing laptops and wireless tablets and mobile phone equipment.

The Post Office IG said contractors should be able to work in a hybrid, public/private cloud environment, since its IT operations include Microsoft Office 365 and Azure infrastructure services. That may change, said the Post Office IG, as it continues its migration to the cloud.

The Post Office IG's IT service desk processes about 30,000 help tickets per year, with the majority, 27,000, coming from its employees and the remainder from Peace Corps IG employees. The Post Office IG has almost 100 field offices throughout the U.S., as well as its headquarters location just outside of Washington D.C.

The Peace Corps IG's IT operations, said the solicitation, includes a managed virtual desktop environment. The Peace Corp IG IT operations, it said, will also require 24/7 coverage that requires on-call vendor capabilities.