Federal 100: Susan Lawrence
Name:
Susan Lawrence
Title:
Managing Director
Organization:
Accenture Federal Services
Bridging the human gap. The Defense Department increasingly demands innovation and best practices from the commercial sector, and Lawrence answered that call by leading teams for two Air Force projects. One involved deploying enterprise IT as a service at six Air Force bases for the branch's Compute and Store program, and the other was an ongoing modernization project to consolidate human resource functions for 600,000 personnel and their families into a single enterprise resource planning system. Both projects reflected Lawrence's commitment to using human-centered design principles that focus on how people interact with those systems from concept to implementation.