Digital Government

Government spending bill would also codify VA’s customer experience office

The continuing resolution to keep the government funded through March 14 would, in part, formalize a VA office that gathers feedback to improve veteran services.

Digital Government

ServiceNow CEO says DOGE has Washington ‘inspired and fired up’

Bill McDermott believes there is genuine momentum building behind President-elect Donald Trump's Department of Government Efficiency.

Digital Government

SNAP theft reimbursements could end for many without congressional action by Friday

Senators are also urging the Agriculture Department to speed up its rulemaking around card security that could help prevent the problem.

Digital Government

Then and now: Census Bureau readies release of American Community Survey

The agency compared the most recent information with the numbers from 1974, and in several places it was clear that the country has changed quite a lot.

Digital Government

Republican lawmakers ask Trump to kill IRS Direct File

The new program intended to enable free, online tax filing directly with the government has garnered controversy and praise since its inception.

Digital Government

Trump signals new direction for IRS as he announces atypical plan to replace its leadership

The agency is mid-transformation thanks to an unprecedented cash infusion, but those efforts are now in doubt.

Digital Government

Agencies see record reduction in improper payments in fiscal 2024 

The improper payment rate for fiscal year 2024 was 3.97%. The last time that number dipped below 4% was in 2013.

Breaking News Digital Government

Trump teams to deploy throughout government after reaching agreement with the Biden administration

The president-elect had previously refused to sign the agreement and is still sidestepping many of the steps typically required for presidential transitions.

Digital Government

Trump’s first White House debated the role of USDS. What will Trump 2.0 do?

The Office of Management and Budget led an effort to assess USDS — even whether it should exist — during the twilight days of the Trump administration. With another Trump White House incoming, the question of what’s next for the government’s digital SWAT team looms.

Digital Government

Agencies credit telework with recruiting, retention gains, GAO finds

A watchdog report examining telework use at four agencies found best practices still need implementation, but the presence, or absence, of telework as an option has affected their ability to attract talent.

Digital Government

Lawmakers propose electronic tracking system for federal grant applications

The legislation from Rep. Stephanie Bice, R-Okla., would also explore the use of artificial intelligence “to rapidly identify” duplicative or fraudulent grant applications.

Digital Government

Senators call for watchdog to investigate TSA’s use of facial recognition

In a letter to the Department of Homeland Security’s Inspector General, 12 senators warned that the deployment of facial biometrics at every U.S. airport could create “one of the largest federal surveillance databases overnight without authorization from Congress.”

Digital Government

How the federal CIO is prepping for the presidential transition

Cybersecurity, customer experience and effective transition efforts have been top-of-mind for Clare Matorana in the last days of the Biden administration.

Digital Government

Satisfaction with government hits record high just before a new Trump admin 

The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

Digital Government

VA proposes funding telehealth access points at non-VA facilities

The VA is looking to expand access to virtual healthcare consults by funding the creation of such access points at non-VA facilities in rural or medically underserved areas.

Digital Government

Former federal tech leaders share transition wisdom ahead of 2024 election

Despite changing administrations, experts say technology priorities remain constant while emphasizing importance of communication and workforce development.