Agencies to Get Customer Service Grades

Federal officials are preparing to release a new online dashboard to highlight how agencies score on customer service as they adopt social networking tools to engage the public, Federal Computer Week reported on Thursday.

The Office of Management and Budget and the General Services Administration's Office of Citizen Services and Innovative Technologies is developing the dashboard to display and compare agencies' customer service standards and levels of customer satisfaction, the website reported.

The dashboard will include information such as waiting times, processing times and the percentage of problems resolved with a single phone call or online interaction. OMB expects the dashboard to launch in late 2010, Federal Computer Week said, citing a GAO report.