Ideas

Channel of Choice: The End Goal for CX in Government

The federal government has to offer options that serve everyone while also improving customer experience.

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FBI’s Mar-a-Lago Search Warrant Affidavit Reveals How Trump May Have Compromised National Security – a Legal Expert Answers 5 Key Questions

A search warrant expert breaks down the affidavit the FBI used to search Mar-a-Lago, and the national security concerns it presents.

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Just 1 Hour of Lost Sleep Saps Our Generosity

New research links lack of sleep to reduced generosity, suggesting a link between lost rest and broad social problems.

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Moderates of the world, unite!

The time may have come for normally reserved political centrists to raise their voices.

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Government Electric Vehicle Efforts Requires New Charging Infrastructure

Plans are being made for a national electric vehicle charging infrastructure, but for now, state and local governments are moving forward on their own.

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Tourism and the Metaverse: Towards a Widespread Use of Virtual Travel?

Although tourism in the metaverse will not be able to replace outdoor experiences, it can be used to promote sites that are not easily accessible or are ignored by tourists, who can discover them virtually.

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Cyber is a team sport–here's how the public and private sectors can play together

Cybersecurity is constantly evolving and it's often difficult for leaders to keep up with an evolving cyber threat landscape.

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Did More Than One Asteroid Wipe Out the Dinosaurs?

New evidence may suggest multiple asteroids hit the Earth 66 million years ago.

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As Global Threats Spiral, Companies Have a New Weapon: Military-Grade Intelligence

Throughout history, with few exceptions, only governments had the resources and assets to produce, collect and aggregate this type of information.

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You Don’t Have to Be a Spy to Violate the Espionage Act

Two law professors outline how the Act has been used in the past, and what it could mean for former president Trump.

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Science Skeptics Often Suffer From Overconfidence

People who know less about scientific topics tend to think they know more, according to a recent study.

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Improving CX through consistency

It only takes one bad interaction to sink an agency's brand and one good experience to establish a supporter.