Partnership joins gov, customers

GovConnect Inc. has partnered with Interactive Intelligence Inc. to offer

an integrated customer service platform to handle all types of communication — from phone calls and faxes to e-mail and Web chats.

The Access Net customer service product will include GovConnect's back-end

database and hosting tools and Interactive Intelligence's communication

management.

"With the Internet growing and governments striving to improve customer

service, we've come in with one integrated, total customer service solution,"

said Dan Williams, senior call center consultant at GovConnect.

By automating their customer service functions, Williams said, governments

can better serve constituents by offering more efficient customer service,

while saving tax-payers money.

The product is being marketed to local, state and federal governments

and is used in Michigan, Nebraska, Vermont and Ohio.