Tech chief picked for new GSA office

The General Services Administration announced the appointment July 25 of a private-sector expert to serve as chief technology officer for the agency's new Office of Citizen Services and Communications.

Casey Coleman will oversee the technology strategy for the citizen-centered services performed by GSA, now centralized within the Office of Citizen Services and Communications. This includes the FirstGov Web portal and the Federal Consumer Information Center, which the agency plans to enhance with Web and e-mail access.

Coleman has been in the information technology industry for more than 15 years and spent the past several years working with several Internet start-up firms, including Rational Software Corp. and Kana Communications. At Kana, she ran the consulting organization, helping other firms implement the company's customer relationship software.

As CTO, Coleman will serve as the principal technology and e-business adviser to M.J. Jameson, associate administrator for citizen services and communications.