IRS plans to modernize its Web services

The IRS is looking at modernizing its Web services, consolidating its online presence through an enterprise portal. In a request for information issued late last month, the IRS said it would consider replacing its current software and infrastructure as well as look at using managed services to expand online tax services and transactions.The IRS has several contracts, set to expire next year, for support of Web portals including the Employee User Portal, Public User Portal and Registered User Portal. The tax agency anticipates that its enterprise portal will provide a single point of access for all internal and external users.Although views for internal and external users will differ, the underlying framework must unify access to all IRS content and data, the RFI noted.The total hits last year on the IRS’ public Web site were more than 5.7 billion. Total pages viewed exceeded 954 million, and visits exceeded 152 million.At the present time, IRS.gov consists of approximately 80,000 content items, including 24,000 HTML pages, 39,000 static files and 12,000 JavaServer pages.