Technology Spotlight: Applied Customer Engagement

It's getting increasingly difficult to separate the personal from the professional — and that especially applies to the customer experience. Today, as constituents experience smoother and more user-friendly interactions with commercial service providers, they have come to expect that same speed, ease and personalization from government. This can seem like a tall order, but it's more crucial than ever as agencies experience a massive surge in citizen inquiries.

To help federal agencies make the best use of AI-backed and virtual technologies to improve the customer experience, Accenture developed its Applied Customer Engagement (ACE+) platform. ACE+ looks to revitalize contact center operations by tapping machine learning to analyze real-world interactions, uncover new insights, and equip virtual and human agents with the ability to deliver services more effectively.

Learn more in the article below!