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The Omnichannel Revolution: How Government Call Centers Are Prioritizing the Citizen Experience
Today’s constituents expect the same type of fast and reliable service from government call centers as they do from the private sector, but agencies are struggling to keep up. An omnichannel approach could help.
Nextgov Sponsored
Securing the Cloud: How Agencies Can Protect Their Data for a “Flexible Work” Future
As government agencies migrate their data from on-premises data centers to cloud environments, security is often top-of-mind. Here’s how agencies can embrace these data migration activities with a security-first mindset.
Nextgov Sponsored
Technology Spotlight: Applied Customer Engagement
Improving the Citizen Experience with Virtual Agents
Nextgov Sponsored
Moving Past Silos: How Agencies Can Drive Interoperability One Application at a Time
Iron Bow Technologies’ Jim Smid and Steve Smith have each spent several years working with agencies to navigate data and interoperability challenges. Here, they offer insight into how to move past silos and manage data more effectively.
Nextgov Sponsored
The Experts Weigh In: Here’s How Multi-cloud Is Driving the Future of Government Work
As more and more agencies continue to work remotely, they’re looking for ways to make it easier on their employees. Here's how government agencies can leverage multi-cloud services to power their remote workforce.
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3 Ways Adaptive Networks Can Help Federal Leaders Increase Agility During Challenging Times
How can government agencies address changes in network demand without heavy capital investment? The answer involves a new approach to networking.
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Accelerate Mission Response with Simpler, Yet More Adaptive Networks
A holistic end-to-end networking approach can help agencies meet growing digital and cybersecurity demands.
Nextgov Sponsored
It’s Time to Accelerate Government Development and Deployment of Artificial Intelligence
Working Together, Government, Academia and Industry Can Build an AI-Driven Future
Nextgov Sponsored
Horizon Enabled Remote Operations (HERO)
World Wide Technology and VMware Team Offers HERO to Support Rapid and Secure ‘Work-From-Home’ Access Using Existing Resources
Nextgov Sponsored
How governments can solve layer 3 network complexity
What if government agencies could monitor and analyze their IP networks to ensure peak efficiency and service continuity—all while trying to modernize the network, balance cost, performance, and resiliency? Jim Westdorp, Ciena Government Solutions' Chief Technologist, explains how this is possible.
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How to get TDM migration going for your government network
Keeping critical systems running on TDM technology while planning a move to modern infrastructure can be a delicate balancing act. Now you can move to that new network and also keep those legacy components running—all with a single set of technology. Jim Westdorp, Ciena Government Solutions’ Chief Technologist, gives you the details.
Nextgov Sponsored
When Words Matter
How ‘transfer learning’ can supercharge natural language processing in government
Nextgov Sponsored
How Inter-Annotator Agreement Drives Confidence in Federal AI
With IAA, Agencies Can Measure and Monitor AI Capabilities
Nextgov Sponsored
Mission Analytics Just Got Smarter, Faster and Easier
Meet the Federal Government’s Must-Have Analytics Tool
Almost There!
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