Ideas

Empathy, continuous feedback are keys to CX success

COMMENTARY | How human-centered design can optimize outcomes for customer experience initiatives.

Ideas

Government Should Embrace the Advantages of the MVP Approach

The MVP is meant to eliminate waste—save money and time that would otherwise be spent on fruitless ideas.

Ideas

From COBOL to Cloud: DOD’s Digital Journey

Migrating big systems can be a huge project. But technologies are standing by to help you achieve it.

Emerging Tech

Watchdog Says Software Development Issues May Force F-35 Delay

The Government Accountability Office found the Defense Department’s current modernization schedule “is not rooted in reality.”

Modernization

How One State Will Work With the Feds On a Major Tech Overhaul

Wisconsin has turned to a federal team of tech experts as the state seeks to revamp its antiquated unemployment computer system.

Digital Government

9 Government Tech Trends That Mattered in 2020

The federal government turned to technology during an unprecedented 2020 marked by the COVID-19 pandemic.

Ideas

How to Modernize Mission-Critical IT Systems Without Disruption

Technology never stands still, so building new solutions based on requirements drafted in the past will always result in out of data solutions.

Modernization

10 of 15 of DOD’s Major IT Projects Are Behind Schedule, GAO Found

Lack of talent is one of the key reasons Defense officials cited for shortfalls implementing cybersecurity best practices. 

Ideas

What is the 'New Normal' for IT Modernization?

Given that protocols requiring social distancing are likely to remain in effect for some time, the likelihood of workers returning to offices at pre-pandemic levels seems slim.

Modernization

Air Force to Demo Updating Software on a Jet in Flight, Official Says

The demonstration would showcase the efforts of the service’s DevSecOps initiative and its ability to deliver updates to warfighters in real time. 

Modernization

18F Says 6 Core Concepts Can Reduce Risk in Federal Tech Projects

The new De-risking Government Technology Field Guide looks to educate officials on how to merge modern software design with traditional government bureaucracy.

Digital Government

How and When GSA’s New Central Contracting Portal Will Lose the ‘Beta’

The next major transition to beta.SAM—the FPDS contract award data reporting tools—is coming next month, with the legacy SAM.gov next on deck.

Modernization

SBA Spent $30M on Digital Service-Built App That Doesn't Work

The Small Business Administration’s Certify website—built by a team from the U.S. Digital Service—was doomed by poor oversight and failure to abide by federal IT policies, says inspector general.

Emerging Tech

The Air Force’s Platform One Team Thought It Was Agile. Then COVID-19 Hit.

The pandemic pushed the service’s internal DevOps team to hit a 10-updates-a-day deployment schedule for a new secure communications platform.

Ideas

Agile for the Public Sector Is Closer Than You Think

As counter-intuitive as it seems, methodical planning, standardized processes and procedures and relentless communication are key to achieving agility.

Modernization

State Department CIO’s Plan to Reengineer Agency’s IT Process

The shift to cloud computing and agile development hit the State Department’s “sweet spot,” says CIO Stuart McGuigan.