Digital Government
As Shutdown Looms, House Votes to Empower Federal CIO, Improve Agency Services
And lawmakers have some questions about Amazon’s facial recognition software.
Modernization
House Passes Bill to Improve Government’s Digital Services
The IDEA Act would require agencies to upgrade their websites to meet basic security and usability standards, but lawmakers did make some changes.
Modernization
To Improve Customer Experience, Start With Morale, Not Technology, Feds Say
Cultural factors, such as empowerment of staff, given greater weight than upgraded IT and bigger budgets.
Emerging Tech
IRS Spent Millions to Set Up Virtual Assistance Centers That No One Is Using
Of the millions of taxpayers looking for help last year, only 2,700 used the Virtual Service Delivery stations.
Cybersecurity
Postal Service's Informed Delivery Feature Could Be Helping Fraudsters
A new way to steal credit cards.
Digital Government
Draft Federal Data Strategy Too ‘Unwieldy’ to Implement, Stakeholders Say
Stakeholders who use, generate and rely on federal data got a chance to speak directly to fellows working on the strategy set for release next year.
Modernization
After Listening to Veterans, VA Put All Its Services on One Website
In the future, officials hope to eliminate most—if not all—of the paperwork and other bureaucratic barriers that prevent veterans from accessing the benefits they’ve earned.
Modernization
Three Agencies Tap Technology Modernization Fund in Second Round
After the second round of projects, about $31.5 million is left in the TMF coffers.
Emerging Tech
The U.S. Postal Service Will Email You Photos of Your Mail Before It’s Delivered
The service does have limitations, however.
Ideas
Boring Details Make Effective Legislation
In a perfect world, you’d see the addition of mandates come with some much-needed subtraction as well.
Digital Government
GSA Releases Customer Experience Playbook
The government released a go-to guide for customer experience practitioners.
Emerging Tech
DHS Funds Airport Navigation App that Guides You from Check-in to Gate
It also allows federal agencies to send messages to passengers in real time.
Modernization
DHS Digital Service is Taking Paper Out of the Immigration Process
The Digital Service works side by side with agency employees to tackle some of their most backlogged processes.
Digital Government
VA’s National Cemetery Administration Continues High Customer Satisfaction Scores
The federal agency with the highest customer satisfaction scores continues its high performance, according to new internal survey data.
Modernization
12 Companies Tapped For Phase II of Agriculture’s Centers of Excellence Journey
The real work begins as a dozen companies sign on to implement the modernization strategies developed in the first phase of the program.
Modernization
GSA Picks Second Agency to Get Centers of Excellence Support
The next agency will focus on IT and modernization for business processes and accounting.
Digital Government
Survey: Citizens Favor a More Digital Government
Most of the citizens polled thought digital services are as important or more important than traditional service delivery.
Modernization
GSA Introducing Options to Help Automate Agency Contact Centers
A new special item number for Automated Contact Center Services is being added with the IT Schedule 70 refresh.
Ideas
Here’s What Feds Can Learn About CX from Local Government
First, they don't have to start from scratch.
Digital Government
How Mobile Data Could Help Manage the National Parks
The data could be used to create better park experiences despite overcrowding.
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