Digital Government
Improve Your Agency's Customer Experience in 8 Steps
ACT-IAC unveiled a playbook for overhauling citizen-facing services.
Modernization
VA is Rethinking Its Entire Online Presence
The Veterans Affairs Department wants to know what it would take to create a one-stop online shop for veteran services.
Ideas
The Federal Government’s Next Moonshot: Getting Everyday Digital Moments Right
Federal agencies have the opportunity to be a dependable force for good.
Podcasts
Critical Update: Rep. Will Hurd Explains Why Everyone Should Care About Government Tech
For episode 5, Nextgov goes to Capitol Hill to talk with one of the most persistent voices on federal IT management and reform.
Policy
White House Lays Groundwork for Improving Government Customer Experience
The Office of Management and Budget’s new Circular A-11 provides guidance to federal agencies in establishing customer experience frameworks.
Modernization
Modernization Nation
This Nextgov ebook looks at updating the federal government’s technology and operations.
Ideas
Selecting the Right Tools for Successful Digital Transformation
The biggest challenge is determining how to invest funds wisely.
Emerging Tech
U.S. Customs Expects Face Scanning to Speed Up Security at Florida Airport
Using Homeland Security’s biometric program, one airport is increasing security while shortening lines.
Digital Government
Commerce, Interior, Energy Top New Government Customer Experience Rankings
A new report rates how federal agencies provide customer experience.
Modernization
How the VA is Personalizing Veteran Services With a Single Website
The VA Digital Service thinks veterans shouldn’t have to know the agency’s bureaucracy to find the benefits they’re looking for.
Digital Government
Report: Citizens Have Better Experience With Airlines, Insurers Than Federal Agencies
Agencies aren’t getting any better at customer experience despite the focus, a survey found.
Ideas
Rapid Prototyping to Improve Government Systems
Two former U.S. Digital Service staffers on their approach to iterative design and software development.
Ideas
How to Drive Federal IT Performance Using Customer Experience
Federal employees have a customer story too, and federal CIOs and IT need to listen to them.
Emerging Tech
DHS Has a Plan to Make You Stop Hating Airport Security
The agency is looking at ways to speed up passenger screening while improving security from "curb to gate."
Digital Government
U.S. Digital Service Will Teach You How to Buy the Latest Tech
Federal employees can learn best practices for digital procurement in a new certification program.
Ideas
Let’s Flip the Script on Customer Experience
Customer experience is about more than customer satisfaction.
Modernization
Better Government Websites Build Trust with Citizens, Silicon Valley Lawmaker Says
Rep. Ro Khanna's customer-experience focused bill would require agencies to go all digital by 2020.
Modernization
How Younger Workers Update Agency Tech and Vice Versa
It’s not millennial entitlement, said a top CIA technologist.
Modernization