Ideas
5 Questions to Ask Before Redesigning Your Agency Website
Before embarking on this potentially time-consuming and costly endeavor, agency decision-makers need to ensure their teams have the right information.
Modernization
E-Government Successes: In Singapore, It Takes Just Minutes to File Your Taxes
The island nation has recently started launching a wave of innovative e-government programs.
Emerging Tech
Bolstering CX in Government Makes 'Fundamental Business Sense'
The government has nowhere to go but up in terms of providing customer service on par with top private sector organizations.
Emerging Tech
Martha Dorris Moves Positions at GSA
The longtime fed will become the director of GSA’s Office of Strategic Programs within GSA’s Office of Integrated Technology Services.
Digital Government
HealthCare.gov Still Gets Poor Marks for Customer Experience
The U.S. Postal Service and the National Parks Service get highest grades in government.
Emerging Tech
Tech Alone Can’t Solve Government’s Customer Experience Clunkers
Still, the biggest challenge to the government improving its customer experience still lies with people, not tech, experts say.
Emerging Tech
Does the Customer Know Best When it Comes to Federal Services?
After the HealthCare.gov implosion, the federal government learned the hard way the importance of customer experience.
Digital Government
Customer Experience in a Dead Zone
On March 24, Government Executive and Nextgov will host an event to discuss the future of customer experience in the government space
Emerging Tech
Why Big Data Gets a Bad Rap in Government
Believe it or not, big data is not all fire and brimstone, surveillance and mass spying.
Digital Government
If You're Using Big Data, Press '1'
Big data has the potential to improve the federal customer experience.
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