Digital Government
Biden Administration Issues New Guidance Instructing Agencies to Start Tracking Goals Again
White House reversed last-minute Trump policy to end the practice of developing and monitoring agency objectives.
Ideas
Why Can't the IRS Just Send Americans a Refund – or a Bill?
At least 30 countries permit return-free filing, including Denmark, Sweden, Spain and the United Kingdom.
Digital Government
Survey: Nearly 1 in 4 Consumers Distrust Government COVID Data
The survey also showed significant levels of distrust in some emerging technologies.
Ideas
Do You See Yourself in the Room?
This moment in time presents a unique opportunity for the government to embrace representative innovation.
Emerging Tech
VA Launches New Platform to Send Veterans Personalized Notifications
Open-source software—developed abroad—supports a new tool that allows the agency to send confirmations and other details through email or text.
Digital Government
9 Government Tech Trends That Mattered in 2020
The federal government turned to technology during an unprecedented 2020 marked by the COVID-19 pandemic.
Modernization
TTS Aims to Help Rebuild the Public’s Trust of Government
The tech group's director said each time an individual interacts with the government is an opportunity.
Ideas
Reimagining the Future of Cloud: 4 Considerations for Federal Agencies
Each agency cloud journey has unique cases to drive strategic change.
Ideas
Why Too Many Government Modernization Efforts Fail
Technology “solutions” almost never address the organizational issues critical to success.
Modernization
Census Bureau Opts for Small Business to Support Digital Communication Strategy
The bureau is planning a virtual industry day ahead of the release of a formal request for proposals.
Ideas
How to Use Analytics Data and Smart Experiments to Optimize Agency Services
Keep in mind that optimization is a never-ending process.
Ideas
Agencies that Put People First Will Close the Equity Gap
In the coming months, federal agencies will be asked to look anew at whether and to what extent they are serving everyone.
Digital Government
IRS Appoints Chief Taxpayer Experience Officer
The IRS announced its first senior leadership position under the Taxpayer First Act.
Modernization
Former Federal CIO on the Tech Challenges the Biden Administration Faces
Vivek Kundra joins the GovExec Daily podcast to discuss the future of public sector cloud computing.
Ideas
How the Biden Administration Can Restore Trust in Government
Governments can use technology to meet people where they are, serve people better in their real lives, and make successes visible to demonstrate the value of effective governing.
Ideas
2020 Retrospective: Nowhere Left to Hide for Digital 'Have-Nots'
The events of this year brought the realities of digital transformation into sharp relief: Public sector agencies are divided into “haves” and “have-nots”—and the “have-nots” cannot put off digital transformation any longer.
Modernization
IT Panel Makes Recommendations for Social Security’s Tech Modernization
The recommendations come as the Social Security Administration embarks on a years-long IT modernization.
Modernization
HHS Websites Will Get Customer Experience Scores in 2021
As part of the updated digital strategy, Health and Human Services Department program offices will be getting graded on a “CX scale.”
Ideas
6 Lessons From 2020 Federal Leaders Should Apply in the Months to Come
As the embers of the dumpster fire that was 2020 burn away, important lessons provide light for the way forward in 2021.
Policy
The Federal CX Moves that Mattered in 2020
Experts expect momentum in improving service delivery and customer experience to continue under the coming Biden administration.
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