Digital Government
How Customer Experience Leaders Are ‘Hardwiring’ CX Across Government
Cross-pollination and communication among agencies are helping build the discipline of customer experience across government.
Emerging Tech
Report: Establish CTOs in Every National Security Agency
A Center for American Progress report outlines what the next administration should do to improve foreign policy and national security in its first 100 days.
Ideas
Ideas from Others May Prevent 'Fixation' on Your First Solutions
When attempting to solve problems, people often fall back on prior experiences that worked.
Digital Government
Federal Chief Data Officers Need More Resources, Well-Defined Role, Survey Says
The Foundations for Evidence Based Policymaking Act required agencies to install chief data officers. But what exactly that role should look like remains an open question.
Artificial Intelligence
Artificial Intelligence Commission Pushes New Programs to Recruit Tech-Savvy Talent into DOD
Adopting emerging technologies will also need a top-down push and restructured leadership, according to National Security Commission on Artificial Intelligence recommendations.
Ideas
Inclusion Starts with Better Management – Here's What Employees Say about Making Diversity Work
To fully tap into the positive outcomes of diversity, organizations need to focus on inclusion.
Ideas
Why Female Bosses Get Different Reactions than Men when They Criticize Employees
This has important implications for the success of women in leadership.
Digital Government
USPS Is Fighting to Block the Release of Data on Mail Delays
The Postal Service is fending off pressures before its regulator and federal courts, but it's already suffered one setback.
Digital Government
Survey: Feds Unprepared for Data Deluge
Projections show the public sector could see volume of data grow by a factor of 3.5 in the coming years, but nearly 90% of IT leaders say they are not ready for rapid growth, according to a new survey.
Digital Government
Survey: Federal Chief Data Officers Tout Importance of Data Governance
Data governance is a major key for the success of chief data officers across government.
Modernization
Most Agencies Are C-Students on 10th FITARA Scorecard
The latest FITARA scorecard marked a milestone since the first report in 2015—no agency received a D or an F grade. But fewer agencies improved grades this time around.
Modernization
Senate Passes Veterans Affairs IT Reform Act
The bill would require annual reports on projects that cost more than $25 million and affirm CIO authority in planning.
Modernization
Preliminary FITARA Scores Look Good, Lawmaker Says
FITARA scores are not finalized but Rep. Gerry Connolly says no agency will receive a D or an F on upcoming scorecard.
Cybersecurity
Congressman Aims to Boost CISA’s Cyber Workforce with NDAA Amendments
The proposals are culled from recommendations of the Cyberspace Solarium Commission.
Cybersecurity
Bipartisan Concerns Arise Over Cyber Director Legislation
Proponents say the new position would help balance and deconflict offensive and defensive operations.
Cybersecurity
Congressman Plans to Propose Cyber Director Amendment to NDAA
Testimony at a hearing of the House Oversight Committee will look to drive home the case for the proposal.
Digital Government
U.S. Chief Technology Officer to Serve as One of the Pentagon's Top Tech Officials
The new acting head of defense research and engineering comes from the White House with a relatively light resume.
Digital Government
Departed GSA Executive Returns to Run Technology Service on Temporary Detail
The former executive director of the Centers of Excellence program is returning to GSA less than a month after leaving for another agency.
Ideas
To Find Success, Practice a Strategic Mindset
Strategic behaviors translate into faster task performance.
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