Emerging Tech
The U.S. Postal Service Will Email You Photos of Your Mail Before It’s Delivered
The service does have limitations, however.
Policy
Trump Reportedly Asked the U.S. Postal Service to Charge Amazon Double
Following through on the demands could ultimately prove disastrous for USPS.
Digital Government
‘Worst to First’: How the U.S. Postal Service Cleaned Up Employee Discrimination Complaints
USPS tackled its backlog of complaints and now provides that service to more than two dozen other agencies.
Digital Government
How the Postal Service Regained Customers’ Trust After Throwing Packages
In today’s era of retail behemoths like Amazon and Wal-Mart and delivery giants like FedEx and UPS, improved customer service has helped keep the Postal Service competitive.
Digital Government
Postal Service Looking for New Predictive Analytics Platform
The agency wants to become a “data-driven” organization.
Digital Government
Why the U.S. Postal Service Has the Best Customer Service in Government
The agency's "customer-obsessed" approach ranks highest in the federal government alongside the National Park Service.
Modernization
What Can the Postal Service Learn from Uber?
The Office of the Inspector general suggested apps for mobile payment, and for scanning packages and paying for their pickup.
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