The pandemic’s impact prompted a slew of technological needs some state and local governments had never before considered, but now can’t move forward without. To adapt, governments are adopting Google Cloud’s scalable, digital solutions that can be deployed cross-systems and automate sluggish manual processes, while providing citizens with the consumer-facing services they expect.
Technology can improve equity and access to services. With AI-powered and data-driven solutions, Google Cloud is helping the government provide better opportunities to the people who need them most.
Technology like artificial intelligence, machine learning and other tools can help agencies fast-track efforts to better process claims and improve the user interface in meaningful ways.