Ideas

Twitter Is Not America

A new Pew study finds a gulf between the general population and Twitter users.

Policy

Russians Will Soon Lose Uncensored Access to the Internet

A new law allows the Kremlin to spy on, filter, and control the country’s online activity, alarming human-rights watchdogs.

Ideas

When a Country Bans Social Media

Sri Lanka’s ban on social media forces a question nobody wants to ask: What if a global media network is impossible?

Digital Government

Re-creating Facebook on Instagram

Class accounts are a way for incoming freshmen to make friends, find roommates, and suss out colleges before fall.

Cybersecurity

Misinformation Is Endangering India’s Election

The country’s political parties are spreading propaganda about their opponents to gain votes. It’s working.

Digital Government

To Provide the Best Customer Experience, Be Proactive

"Be where your customers are" and other helpful tips from customer experience professionals.

Emerging Tech

How Instagram Replaced the Contacts List

The app has become the default way to connect with new friends, dates, or business contacts.

Policy

HUD Sues Facebook For Violating Fair Housing Rules With Targeted Ads

Facebook’s ad system allowed companies to target users based on a number of protected classes, including race, sex, nationality and general interests.

Cybersecurity

CBP announces social media tracking program

Under a new initiative, certain Customs and Border Protection personnel are trolling public-facing social media for threats against agency facilities and officials.

Artificial Intelligence

Microsoft Boss Suggests Joint Big-Tech Center After New Zealand Attacks Go Viral

The company’s president Brad Smith suggests establishing a virtual coordination center where major tech companies can work together during incidents.

Artificial Intelligence

Why the New Zealand Shooting Video Keeps Circulating

Teaching AI to filter out banned content isn’t the solution advocates hoped for—or the one Silicon Valley promised.

Policy

Facebook Does Have to Respect Civil-Rights Legislation, After All

Activists just won a landmark case against the social network.

Emerging Tech

Tech Giants Will Brief Lawmakers on the Spread of Terrorist Content Online

Facebook, YouTube, Twitter and Microsoft will be asked about how the New Zealand shooter’s video spread so quickly.

Cybersecurity

House VA Committee Looks into Trolls Targeting Veterans Groups

Someone’s spreading misinformation to veterans and their families and Congress wants to know who.

Emerging Tech

How an App for Gamers Went Mainstream

Discord has become an indispensable tool for internet creators to connect with their fans.

Digital Government

What Mark Zuckerberg Thinks People Want

The Facebook CEO had a change of heart that could recast the future of the internet.

Digital Government

Congress Moves to Ban Discriminatory Advertising on Social Media

Lawmakers also introduced bills to help both vets and the larger U.S. workforce navigate an increasingly tech-centric job market.

Ideas

Where Are the Stories About Government’s Vital Work?

Agencies need to do a better job of explaining what they do and why it matters.

Digital Government

The Reason Conspiracy Videos Work So Well on YouTube

It’s the paranoid style, mutated for platform politics.