Digital Government
Stakeholders wonder how to sustain CX momentum long-term
Is it time for a national strategy for customer experience?
Digital Government
Improved data sharing between SSA, USDA could streamline benefits delivery
Online application pilots are on the horizon with a new data-sharing update between the Social Security Administration and Department of Agriculture.
Digital Government
USDA pushes out funds to modernize key nutrition benefit
The Agriculture Department awarded over $50 million in grants last month for WIC modernization and outreach and is pursuing efforts to change regulations to permit online shopping in federally funded nutrition programs.
Digital Government
States must plug into USDA antifraud system for SNAP delivery under new rule
The system, meant to help prevent duplicate participation in a key nutrition program, is expected to make enrollment and oversight easier for state workers who run SNAP and for people receiving benefits.
Digital Government
The White House wants to make food assistance programs easier to use -- and tech plays a big part
Modernization and customer experience goals are folded into a new White House National Strategy on Hunger, Nutrition and Health that was released Tuesday.
Digital Government
Bill aims to create one disaster recovery assistance application
Simplifying the application process would remove the burden on disaster survivors seeking federal assistance in the wake of hurricanes, floods, wildfires and more, lawmakers say.
Digital Government
Streamlining delivery at USDA
Rebecca Piazza, former 18F acting executive director, is working at USDA on customer experience in food and nutrition benefits. The hope is that the work could increase participation in programs by taking away administrative burdens.
Cybersecurity
How FITARA helps federal CIOs straddle IT and finance roles
Being an effective CIO means mastering multiple disciplines. Four CIOs new to their posts explain the demands of the role, and how new rules strengthen the CIO's hand in federal organizations.
People
USDA offers buyouts to CIO employees
The Agriculture Department is trying to reduce its headcount as its budget tightens.
People
Videoconferencing slow to gain ground in government
Videoconferencing technology could save the federal government nearly $13 billion every year, according to at least one estimate, but agencies face hurdles in adopting it.
People
Rising Star: Christine Calvosa
Christine Calvosa, chief technology officer at the Agriculture Department's Natural Resources Conservation Service, developed and deployed the NRCS website only months after taking over the troubled project.
Cybersecurity
Can mobility escape the security snare?
Federal mobility efforts are advancing fast, but discussions keep coming back to unresolved security issues. ATF's Rick Holgate suggests that agencies are making progress.
Digital Government
Plain English, please
Plain language is the key to successful communication, but avoiding jargon and complex language remains a challenge for many agencies.
Cybersecurity
VA fails to communicate clearly; who gets a better grade?
A new report finds few agencies have made progress in meeting the requirements of the 2010 Plain Writing Act.
Modernization
Solving virtualization's storage problem
Savings from server and desktop virtualization can disappear fast if storage isn't part of the plan
People
Data analytics gains momentum in agencies
A new study by the Association of Government Accountants highlights federal agency use of data analytics, and suggests more gains are possible.
Digital Government
GAO finds gaps in federal land management data
A recent study by a congressional watchdog agency found gaps in data collection regarding federal management of 650 million acres.
People
Telework success comes from linking it to larger goals
At least one agency finds that telework provides new ways to accomplish its mission in trying times.
Digital Government
White House discloses administrative costs for innovation contests
A progress report on innovation challenges released by the White House indicates that some federal agencies are paying for contractor assistance in administering the challenges.
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