Digital Government
How Customer Experience Leaders Are ‘Hardwiring’ CX Across Government
Cross-pollination and communication among agencies are helping build the discipline of customer experience across government.
Digital Government
Watchdog: White VA Employees Twice as Likely to Be Promoted as Black Workers
The American Federation of Government Employees said Thursday that new data it obtained via the Freedom of Information Act underscores its allegations of systemic racism pervading the Veterans Affairs Department.
Modernization
VA-DOD Health Exchange Adds 15,000-Member Hospital Network
The CommonWell Health Alliance officially joined the joint health information exchange, broadening the government’s ability to digitally share patient data with private health care providers.
Modernization
VA Takes Important Step in Prep for New Health Records Launch
The Veterans Affairs Department successfully transferred data of thousands of patients to its new electronic health records system.
Digital Government
3 Ways Agencies Can Improve Customer Experience
One of the most important things agencies can do is build trust.
Digital Government
Senators Call for Comprehensive Report on Use of Security Cameras at All VA Hospitals
Lawmakers introduced legislation to enhance transparency across the facilities.
Modernization
VA Officials Hope to Wrap Training, Testing Before October Go-Live of EHR Program
Despite numerous obstacles, the Veterans Affairs Department expects to be ready for the October 24 deployment date its new electronic health records system.
Emerging Tech
VA-Made ‘Smart Bandage’ Can Track Chronic Wounds—and Treat Them
The innovation also sparked a new startup to bring the technology to market.
Cybersecurity
46,000 Veterans' Data Exposed In Financial Services Center Breach
Hackers were able to divert payments headed to private sector health care providers.
Digital Government
Veterans’ Experiences With VA’s Health Care System Improve
The Veterans Affairs Department offered better experiences than community-based care except when it comes to access to care, according to a recent study.
Emerging Tech
Algorithms Help Spot Possible Suicidal Intent Among Veterans’ Social Posts
Roughly 17 military veterans die by suicide each day.
Modernization
VA Launches New Patient Scheduling Tool as Part of Records Modernization Project
The resource will be unleashed enterprisewide down the line.
Digital Government
VA Awards Sole Source Contract to Upgrade, Automate Its COVID-19 Visualization Tool
Contracting officials justified the $1.5 million award by citing a $6 million price tag to fully replace the tool.
Emerging Tech
Six Months into VA's 5G-Enabled Hospital Project
The pandemic emerged early in its existence, but the infrastructure is already providing a foundation for health care innovation, an official said.
Modernization
VA Restarts Electronic Health Record Rollout
The initial deployment at a Spokane, Washington, medical center is now scheduled for October, while the new scheduling system will begin rolling out in August.
Modernization
VA Needs a Cyber Audit of its Governmentwide Financial Services Center
The accounting shared services program—used by a range of federal agencies and programs—needs to ensure its systems are secure.
Modernization
Senate Passes Veterans Affairs IT Reform Act
The bill would require annual reports on projects that cost more than $25 million and affirm CIO authority in planning.
Modernization
VA Wants a Veteran-Owned Business to Upgrade Wichita Facility’s IT Ahead of Health Records Rollout
The deployment of Veterans Affairs’ new electronic health record program has been on hold while the agency deals with COVID-19 but the agency wants to get Wichita’s infrastructure ready to roll.
Modernization
VA Wants to Automate Digitization of its 5-Mile-High Electronic Health Record Backlog
Veterans Affairs is looking to robotic process automation to help digitize its backlog and integrate with the new electronic health record platform.
Modernization