Author Archive

Allison Mataya

Allison Mataya is executive vice president of brand, marketing and customer experience for DMI.
Digital Government

Why CX in government is no longer optional

In the era of big data, comprehensive CX programs are recommended for any enterprise to understand every aspect of customer interaction and perception. Though much has changed, that old adage that "the customer is always right" endures.

  • By Allison Mataya