Author Archive

Ines Mergel

Contributor

Ines Mergel
Dr. Ines Mergel is assistant professor of public administration and international affairs at Syracuse University's Maxwell School of Citizenship and Public Affairs. She studies the strategic, managerial, and administrative aspects of the use of new technologies in the U.S. federal government. Ines is the author of "Social media in the public sector."  Read her blog: http://inesmergel.wordpress.com, and follower her on Twitter: @inesmergel
Ideas

Follow Philly’s Lead and Dive into the Big Data Future

Philadelphia’s Chief Data Officer Mark Headd describes the tangible benefits of open government.

  • By Ines Mergel
Ideas

New Guide Offers Tips for Collaborating Across Agencies

Report focuses on the necessary people skills and organizational processes.

  • By Ines Mergel
Ideas

Tool helps agencies manage social media messaging

Citizens are demanding a more responsive government.

  • By Ines Mergel
Ideas

Creating Online Audiences That Break the Language Barrier

Most viewers of #GangnamStyle don't understand a single word of it.

  • By Ines Mergel
Ideas

Does the Public Have an Appetite for Political Cookies?

Candidates seem to think so.

  • By Ines Mergel
Ideas

How to Engage the Public to Promote Your Mission

Agencies are finding that social media can be a powerful tool.

  • By Ines Mergel
Ideas

GAO's Web 2.0 Proposals Could Stifle Digital Innovation

Agencies need to understand online social interactions beyond the number of Twitter followers or Facebook likes.

  • By Ines Mergel
Modernization

11 Tips for Crafting Your Social Media Policy

Among other things, know your audience.

  • By Ines Mergel
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