Author Archive
Josh Plaskoff
![Josh Plaskoff](https://cdn.nextgov.com/media/img/cd/2015/07/31/plaskoff_josh/180x180.jpg?1618420204)
Ideas
This is the Best Way to Map a Great Citizen Experience
It's necessary to have an outside-in perspective, starting with citizens devising ways to respond to their needs and wants.
- By Josh Plaskoff
Ideas
4 Myths of Citizen Experience
What is required for success is to abandon old myths and fundamentally shift our thinking.
- By Josh Plaskoff