Digital Government
Some states may be barring the door to unemployment benefits
Despite Labor Department guidelines, nine states are requiring UI applicants to verify their identity before submitting applications.
Digital Government
Stakeholders wonder how to sustain CX momentum long-term
Is it time for a national strategy for customer experience?
People
ARPA-H nets data, design experts in new Presidential Innovation Fellows cohort
Thirteen agencies will host 20 private sector fellows to help develop innovative ways to deliver public service.
Digital Government
National Park Service considers a digital park pass
Making a digital option for the American the Beautiful pass series that would live on mobile phone wallets is a goal shared by Sens. Steve Daines (R-Mont.) and Angus King (I-Maine), who introduced a bill that would require digital passes in February.
Digital Government
IRS outlines tech modernization, CX plans as part of $80 billion overhaul
IRS Commissioner Danny Werfel told reporters on Thursday that technology will be key to achieving the agency’s intentions to transform customer service at the agency and shrink the tax gap.
Emerging Tech
Labor Dept. Watchdog Urges 'Extreme Caution' on Facial Recognition
Since the start of the pandemic and an upswing in fraudulent claims in the jobless aid systems, the use of facial recognition in identity checks has spread across states, raising OIG concerns about access and privacy.
Digital Government
Labor Dept. watchdog urges 'extreme caution' on facial recognition
Since the start of the pandemic and an upswing in fraudulent claims in the jobless aid systems, the use of facial recognition in identity checks has spread across states, raising OIG concerns about access and privacy.
Digital Government
New guide looks to slash 'time tax' on benefits applications
The project is one example of a Biden administration push to rework intake forms for government programs to be more user-friendly and less time consuming.
Acquisition
Report: 39% of VA IT contract awards didn't have CIO approval
A new Government Accountability Office report found that the Department of Veterans Affairs isn’t always including its CIO in tech procurements, as required by the FITARA.
Digital Government
GSA Makes a Case for Login.gov on Capitol Hill After Scathing Report
General Services Administration officials addressed allegations that the agency misrepresented identity proofing standards of Login.gov at a hearing Wednesday, as lawmakers pondered the potential for fraudsters in the system.
Acquisition
GSA releases new 5G acquisition guidance for agencies
The new guidance is meant to help agencies acquire 5G while navigating tech, cybersecurity and acquisition considerations, agency officials said.
Policy
GSA makes a case for Login.gov on Capitol Hill following scathing report
General Services Administration officials addressed allegations that the agency misrepresented identity proofing standards of Login.gov at a hearing Wednesday, as lawmakers pondered the potential for fraudsters in the system.
Policy
Another Democrat joins chorus of concerns about CBP’s mobile app
Sen. Cory Booker (D-N.J.) is the latest to express concerns about CBP's mobile application and its role in the asylum process.
Digital Government
Planned Login-dot-gov deployment at IRS is postponed
The decision comes after concerns about implementing the sign-on service during tax season.
Cybersecurity
Industry reps like CISA's public-private cybersecurity collaborative, but offer tips on how to scale it
Rep. Eric Swalwell (D-Calif.) noted in the hearing that CISA’s Joint Cyber Defense Collaborative lacks a charter or membership criteria and previewed a forthcoming bill to “clarify activities of the JCDC.”
Digital Government
IRS Taxpayer Advocate Says Congress Shortchanged IT Modernization Efforts
Lawmakers didn’t allocate the $80 billion provided to the IRS in the right way, claims National Taxpayer Advocate Erin Collins, adding that IT modernization and taxpayer services aren’t getting the money they need.
Modernization
IRS Taxpayer Advocate says Congress shortchanged IT modernization efforts
Lawmakers didn’t allocate the $80 billion provided to the IRS in the right way, claims National Taxpayer Advocate Erin Collins, adding that IT modernization and taxpayer services aren’t getting the money they need.
Digital Government
OPM Gives Agencies Guidance for a New Program to Rotate Cybersecurity Employees Across Agencies
The guidance seeks to implement the Federal Rotation Cyber Workforce Program created by lawmakers last year as a way to foster new critical skills across government.
People
OPM gives agencies guidance for a new program to rotate cybersecurity employees across agencies
The guidance seeks to implement the Federal Rotation Cyber Workforce Program created by lawmakers last year as a way to foster new critical skills across government.
Cybersecurity
NSA offers new tips on zero trust and identity
Weaknesses in identity and access controls are allowing cyber attacks to happen, NSA officials say. A new tip sheet is meant to help national security systems mature their controls.
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