Exclusive
People
Exit interview: OMB’s CX guru Amira Boland
Amira Boland was the first to take on the role of customer experience lead at the White House, and she sees great potential even beyond her departure.
Artificial Intelligence
Senate bill mandating agency chief AI officers gets House companion
The proposal would codify several aspects of AI guidance released by the Office of Management and Budget in guidance this spring.
Cybersecurity
Identity theft victims are waiting almost 2 years for help from the IRS
The tax agency needs to do more to bring down that wait time, the National Taxpayer Advocate says.
Digital Government
State Department launches limited online passport renewal
The department previously piloted online renewals in 2022.
Digital Government
What it will take to make Direct File permanent
The IRS will have to grapple with expanding access and capabilities — while also convincing skeptical lawmakers to maintain funding.
Digital Government
NIST, Beeck Center, CDT to collaborate on digital identity and public benefits
The National Institute of Standards and Technology will be working with the Beeck Center for Social Impact and Innovation’s Digital Benefits Network as well as the nonprofit Center for Democracy and Technology.
Digital Government
DOJ launches CX-focused initiative
The first project in the new push is focusing on improving the portals Americans use to report crimes to the Department of Justice.
People
Carnahan explains GSA's path to AI adoption
The General Services Administration currently has about 150 different AI pilots.
Digital Government
Tech sees steep cuts in House Republicans’ funding proposal
The Technology Modernization Fund would once again see zero contributions in FY25, though the U.S. Digital Service would get new authority to get reimbursements from agencies under the bill.
Digital Government
Agencies are on the clock to improve their digital accessibility — here’s how they’re doing so far
Guidance issued last fall set standards and benchmarks for agencies to improve their many public-facing websites.
Breaking News
Digital Government
IRS makes Direct File permanent
The tool piloted during the recent tax season helped certain taxpayers file online with the government for free.
Modernization
House passes TMF reauthorization bill
The Modernizing Government Technology Reform Act includes changes around repayment to the TMF.
Digital Government
Inside the Department of Labor’s collaboration with New Jersey to overhaul unemployment programs
A new application for unemployment claims in the Garden State marks the result of a years-long federal effort to help states modernize their jobless aid efforts.
Exclusive
Cybersecurity
CISA would get millions for cyber workforce outreach to underserved communities under new bill
The measure comes amid concerns from cybersecurity officials and professionals over how workforce diversity gaps may threaten U.S. cyber defenses.
People
IRS Commissioner Danny Werfel details his hefty tech to-do list
Enabling taxpayers to fully interact with the IRS digitally is a “generational imperative,” the agency head said.
Policy
Lawmakers update proposal to cut down on billions in improper payments
Agencies would be required to include details on their anti-fraud controls and fraud risk management work in annual financial reports.
Exclusive
Modernization
IRS is making headway on modernizing 1960s-era tax system, commissioner says
The IRS is currently testing a modernized Individual Master File system in the hopes it can potentially switch to the modern version for the next tax season.
Digital Government
Labor Department debuts website for migrant workers in 6 new languages
“Our mandate includes protecting the rights of all workers,” a department official told reporters this week.
Acquisition
White House procurement office marks 50 years
The Office of Federal Procurement Policy has evolved since its inception to ensure the government is “buying as one,” as demonstrated in a new circular on acquisition data and information issued Tuesday.
People