Digital Government
Why you need your boss's boss to embrace agile
It's not usually the tech that's the difficult part of user experience work, government technologists say, but getting senior leaders to advocate to help clear organizational roadblocks.
Digital Government
Momentum and money
Why GSA's Robin Carnahan is excited by the current push to modernize government services for the 21st century.
Digital Government
GAO tags unemployment insurance as 'high risk'
The government watchdog says more than $78 billion in improper unemployment insurance payments were made in fiscal year 2021, and cited fraud, poor customer service, inequitable access, legacy tech and staffing shortages as key drivers of failure.
Digital Government
Tech Trade Group Seeks Bumps to TMF, Agency-Based IT Funds
FedRAMP funding and budget to support zero trust initiatives at civilian agencies are also on the appropriations wish-list of the Alliance for Digital Innovation.
Digital Government
EEOC will keep online mediation around post-Covid
The EEOC had to offer mediation sessions online because of the pandemic and the agency wants to keep the virtual option for the future.
Modernization
Tech trade group seeks bumps to TMF, agency-based IT funds
FedRAMP funding and budget to support zero trust initiatives at civilian agencies are also on the appropriations wish-list of the Alliance for Digital Innovation.
Cybersecurity
Solarium successor wants the White House to lead on cyber workforce strategy
One recommendation: establish cyber excepted service authorities, like the Department of Homeland Security's newly launched cyber hiring initiative, government-wide.
Digital Government
USDA launches outreach project for key nutrition program
The WIC program struggles with participation and retention rates, but a new push is afoot to identify eligible recipients.
Digital Government
After 7 Years, DHS's New Cyber Talent System Boasts Just One Hire
Officials at the Department of Homeland Security say that change management efforts will help scale the Cybersecurity Talent Management System
Cybersecurity
Seven years in the making, DHS's new cyber talent system boasts just one hire
Officials at the Department of Homeland Security say that change management efforts will help scale the Cybersecurity Talent Management System
Digital Government
Nava looks to APIs to standardize federated benefits programs
Digital services firm Nava is starting a new demo project with the WIC program with the goal of showing the potential of an API standard for modernizing across the state-run program.
People
Federal call center workers strike over pay, healthcare costs
Employees at Maximus call centers working on Centers for Medicare and Medicaid Services contracts, conducted a two-day strike this week seeking pay and better healthcare coverage.
Policy
Labor Department wants to staff up worker protection agencies
Some of the department's worker protection agencies, like the Office of Federal Contract Compliance Programs, also have a role to play in rolling out the Bipartisan Infrastructure Law, Labor Secretary Marty Walsh told lawmakers.
People
OPM issues guidance on implementing Trump-era hiring policy
The U.S. Digital Service has also been embedding in agencies to help build internal competency-based hiring abilities in federal agencies.
Digital Government
Federal CIO: The tech is 'the easy part' of improving CX
Blockers to implementing service improvements frequently center around policy and process requirements, top tech officials said at the Code for America Summit on Tuesday.
Digital Government
Postal Service should 'act swiftly' to scale up identity services, IG says
USPS is working with the General Services Administration on more in-person options for Login.gov, according to a new whitepaper from the U.S. Postal Service's Inspector General.
People
Government Eagle Award winner: Gundeep Ahluwalia
The Labor Department's CIO is helping to transform service delivery across the agency.
Digital Government
Federal officials caution employers on using AI in hiring
The Justice Department and the Equal Employment Opportunity Commission are sounding the alarm about the potential for AI human resources tools to discriminate against individuals with disabilities.
Digital Government
ICE has assembled a 'surveillance dragnet' with facial recognition and data, report says
Immigration and Customs Enforcement has used facial recognition to search through the driver's license photos of one in three adults in the U.S., according to a new report by Georgetown Law's Center on Privacy and Technology.
Digital Government
Federal CIO talks customer experience
Clare Martorana says that the government is working with the private sector to measure how it delivers products and services as part of an effort to improve the experiences Americans have with government services.
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