Digital Government
IRS balks at public free-file suggestion from government watchdog
The Government Accountability Office thinks the IRS should identify and create more free-filing options for taxpayers, but the IRS says that it "does not believe a public free-filing option would significantly improve the taxpayer experience."
Digital Government
GSA to study facial recognition tech with equity in mind
The General Services is planning a study with 2,000 participants to help the agency decide whether to tap facial recognition tech for its Login.gov service.
People
State Department taps assessment-based hiring process for data scientists
The department hit its applicant cap in one day after posting a job listing seeking 50 data scientists.
Digital Government
Agriculture Department offers grants to improve SNAP
The USDA says that the grants fall in line with administration priorities around equity and inclusion, as well as improving the customer experience of Americans interacting with government programs
Digital Government
Labor Dept. pilot taps state data for a new look at who is getting UI
Data on access to unemployment insurance broken down by demographics can help program administrators make sure that they help everyone entitled to the benefit access it, the Labor Department says.
Digital Government
White House looks to focus service delivery around 'life events'
The Biden administration is fleshing out a plan to organize government services around the needs of Americans and not around agency org charts.
Digital Government
SSA beta launches redesigned website
The Social Security Administration is collecting feedback on a website redesign before using it to replace the agency's current website later this year. A major goal: making it all less confusing.
Digital Government
IRS Marks the Annual Tax Filing Deadline With a Plea for More Funding
Chronic underfunding has hurt the tax agency's ability to modernize, says a top official, who wrote that the U.S. tax system "is a tax system where ripped paper returns are literally pieced together with scotch tape."
Modernization
IRS marks the annual tax filing deadline with a plea for more funding
Chronic underfunding has hurt the tax agency's ability to modernize, says a top official, who wrote that the U.S. tax system "is a tax system where ripped paper returns are literally pieced together with scotch tape."
Digital Government
Remaking government to meet the moment
Tara Dawson McGuinness, a Healthcare.gov alum and founder of New America’s New Practice Lab, talked to FCW about public interest technology and customer experience.
Policy
House panel launches probe into ID.me
The Committee on Oversight and Reform wants information about the identity verification company. At least nine other federal agencies and 30 state governments also use the service, the committee says.
Digital Government
White House takes aim at administrative burdens
The Office of Management and Budget wants agencies to cut down on administrative burdens people have to endure to get government benefits. It's using the 1995 Paperwork Reduction Act to do it.
Digital Government
OPM Unveils New Toolkit for Agencies to Hire Cyber Talent
A new resource hub from the Office of Personnel Management outlines what benefits agencies might be able to offer to fill cyber positions.
People
OPM unveils new toolkit for agencies to hire cyber talent
A new resource hub from the Office of Personnel Management outlines what benefits agencies might be able to offer to fill cyber positions.
Modernization
IRS aims to clear backlogged tax returns by end of year
As of March 18, the backlog of unprocessed paper tax returns was at nearly 15 million but IRS Commissioner Charles Rettig told lawmakers that he wants to get that to a “healthy” level.
Digital Government
Biden team looks to raise customer satisfaction levels
The latest update to the President's Management Agenda includes targets for lifting federal customer satisfaction ratings up from historic lows.
Digital Government
Code for America's CEO on this moment in civic tech
Amanda Renteria talks about the recent customer experience executive order, the non-profit's work in federal and state government service delivery and what's next.
Cybersecurity
Inglis says he won't 'dictate' cyber workforce policy
National Cyber Director Chris Inglis said that part of his job in the cybersecurity workforce arena will be ensuring that the roles of different agencies are coordinated.
Digital Government
Inglis Says He Won't 'Dictate' Cyber Workforce Policy
National Cyber Director Chris Inglis said that part of his job in the cybersecurity workforce arena will be ensuring that the roles of different agencies are coordinated.
Modernization
Login.gov plans to scale up without facial recognition tech – for now
The General Services Administration isn't ruling out using biometrics in its Login.gov service, but the agency has concerns about equity and accessibility.
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