Digital Government
How the Agriculture Department is ‘hardwiring’ customer experience into its work
The department’s chief customer experience officer, Simchah Suveyke-Bogin, told Nextgov/FCW that her primary goal is building capacity for customer experience.
Digital Government
IRS seeks states’ input on its direct file pilot
States have until Sept. 4 to tell the IRS if they’re interested in participating.
Digital Government
DOD’s data integration experiments help to identify benefits and barriers to new tech
“We want to fail,” the deputy chief of the Pentagon’s AI office said about a series of experiments supporting the Defense Department’s JADC2 efforts.
Digital Government
GSA issues a ‘roadmap’ for Login.gov’s future
The General Services Administration wants to improve Login.gov’s identity proofing rates, add more options for how users can be identity proofed and more.
Digital Government
New bill aims to simplify federal grant applications, boost funding for underserved communities
The Streamlining Federal Grants Act was introduced by a bipartisan trio of senators to build upon a 2019 law.
Digital Government
CDC rolls out new COVID-19 website
The reworked COVID-19 website is part of a larger push to make the public health agency’s web presence easier to navigate, with plans to relaunch CDC.gov early next year.
Digital Government
The fight for the future of cloud
The Federal Trade Commission got an earful from managed services providers, trade groups and antitrust activists about cloud business practices.
Digital Government
EU approves US approach to safeguard transatlantic data flows
The European Commission released a decision approving the implementation of the EU-US Data Privacy Framework, requiring more strict protocols for the U.S. government.
Digital Government
White House promotes success stories in the government’s customer experience push
Filling out forms to recertify for disability insurance is “more frightening than cancer,” one beneficiary said. The Social Security Administration is trying to make it easier.
Digital Government
How some agencies used tech to decrease improper payments
Governmentwide, improper payments are up relative to fiscal year 2020. But digital tools — alongside other management tactics — enabled some agencies to find reductions.
Digital Government
Behind the business of NASA’s digital transformation
The space agency’s digital transformation officer talks about how a focus on business outcomes is helping NASA pivot its enterprise technology goals toward the future.
Digital Government
Can NIH help drive health data access?
The National Institutes of Health is aiming to address challenges with public health data interoperability by setting new data-sharing expectations.
Digital Government
Caller ID woes contributed to SSA disability backlog
Disability determinations at the Social Security Administration slowed during the worst days of the pandemic, and a hitch in a mobile device service played a part.
Digital Government
Is government culture stifling CX innovation?
Risk aversion among government managers is blocking needed improvements to key programs, according to a recent white paper.
Digital Government
GSA activates 5-year option on Alliant 2 IT vehicle
A final solicitation for the upcoming third iteration of this governmentwide contract remains under construction.
Digital Government
Will Hurd, former GOP lawmaker with tech expertise, announces White House bid
The three-term Texas congressman was the lead sponsor of the law that created the Technology Modernization Fund.
Digital Government
Records agency to DHS: Look into your watchdog’s use of text messages
This comes after a hearing two weeks ago that raised concerns among some lawmakers about how the IG uses and retains records of electronic messages.
Digital Government
AI could shore up democracy – here’s one way
Artificial intelligence could be a new solution to an old problem.
Digital Government
IRS to get a new acting CIO
The current occupant of the top tech job at the tax agency is going back to his post at Treasury at the end of June.
Digital Government
Former DHS top buyer joins trade group to lead revived knowledge hub
Soraya Correa will lead the Contract Management Institute at the National Contract Management Association.
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