SSA
SSA taps TMF to upgrade online services
The General Services Administration announced $50 million in new investments Tuesday, covering tech upgrades at the Social Security Administration and the Department of Housing and Urban Development.
SSI to move core disability program application online
The initial rollout will be available to adults who have never married and are applying for Supplemental Security Income for the first time.
SSA has a plan, but wants more funding to get it done
The 2024 agenda’s top priorities for the remainder of the year stem from over 5,000 recommendations from employees.
SSA transitions online accounts to Login-dot-gov for sign in
The agency said the change will affect individuals who created “my Social Security” accounts through its website before September 18, 2021.
SSA launches public data hub for customer service goals
The new online portal offers a look at how the agency is doing, as its new commissioner passes his 100 day mark on the job.
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30,000 died in fiscal 2023 waiting for disability decisions from Social Security
SSA Commissioner Martin O’Malley sat down with Nextgov/FCW recently to talk through the agency’s biggest challenges, including how it delivers disability assistance.
SSA needs funding to address its ‘customer service crisis,’ commissioner says
Applicants have to wait eight months on average for an initial disability decision.
SSA taps White House tech official for CIO post
Marcela Escobar-Alava will be starting as the CIO of the Social Security Administration on Monday.
SSA restructures tech shop to center on the CIO
Be on the lookout for a vacancy announcement for the SSA CIO position.
USDA hopes more data access will improve states’ SNAP delivery
The Agriculture Department is also working to help states address card skimming and other persistent problems in the SNAP program.
Senators seek details on SSA’s plan to modernize and simplify disability benefits applications
Three Democrats on the Senate Finance Committee asked the Social Security Administration for details on improvements to the Supplemental Security Income application.
TMF Invests Over $40M to Improve Cybersecurity and Digital Services
The Technology Modernization Fund’s most recent investments will go to the Social Security Administration, the Treasury Department and the U.S. Agency for Global Media.
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GSA Working to Expand on Social Security Administration’s Digital Identity System
There’s a solid cybersecurity argument for electronic verification, but equity can’t be neglected, observers say.
After Having Their Computers Monitored, Employees Blast SSA Watchdog
Employee group pledges to bring its complaints to the White House and Congress.
Social Security Wants Feedback on ‘Learning Agenda’ to Improve Data for Decision-Making
The agency is getting started on the data and policy improvement plan mandated under the Evidence Act.
IT Panel Makes Recommendations for Social Security’s Tech Modernization
The recommendations come as the Social Security Administration embarks on a years-long IT modernization.
110,000 Americans Died Waiting for Social Security Disability Benefits in Last Decade
Americans waited an average of more than two years for benefits decisions from the government during the past decade.
4 Million Americans Waited Over an Hour in Line at Social Security Field Offices in 2019
Two separate Social Security Administration inspector general audits provide a detailed picture of customer experience over the past decade at the agency.
Social Security Wants a New Way to Manage Access for 330 Million Americans
The agency is considering overhauling its identity credential and access management, or ICAM, system to manage secure access for all users.
Social Security Administration Seeks to Solicit More Feedback from Customers
The agency is following White House guidance to improve customer service delivery, beginning with getting more input from actual customers.
