Modernization
TMF Invests Over $40M to Improve Cybersecurity and Digital Services
The Technology Modernization Fund’s most recent investments will go to the Social Security Administration, the Treasury Department and the U.S. Agency for Global Media.
Emerging Tech
GSA Working to Expand on Social Security Administration’s Digital Identity System
There’s a solid cybersecurity argument for electronic verification, but equity can’t be neglected, observers say.
Digital Government
After Having Their Computers Monitored, Employees Blast SSA Watchdog
Employee group pledges to bring its complaints to the White House and Congress.
Digital Government
Social Security Wants Feedback on ‘Learning Agenda’ to Improve Data for Decision-Making
The agency is getting started on the data and policy improvement plan mandated under the Evidence Act.
Modernization
IT Panel Makes Recommendations for Social Security’s Tech Modernization
The recommendations come as the Social Security Administration embarks on a years-long IT modernization.
Digital Government
110,000 Americans Died Waiting for Social Security Disability Benefits in Last Decade
Americans waited an average of more than two years for benefits decisions from the government during the past decade.
Digital Government
4 Million Americans Waited Over an Hour in Line at Social Security Field Offices in 2019
Two separate Social Security Administration inspector general audits provide a detailed picture of customer experience over the past decade at the agency.
Cybersecurity
Social Security Wants a New Way to Manage Access for 330 Million Americans
The agency is considering overhauling its identity credential and access management, or ICAM, system to manage secure access for all users.
Digital Government
Social Security Administration Seeks to Solicit More Feedback from Customers
The agency is following White House guidance to improve customer service delivery, beginning with getting more input from actual customers.
Cybersecurity
Auditors Call on OMB to Ensure Agencies Coordinate on State Cybersecurity Requirements
State officials say duplicative and fragmented requests are sapping their resources.
Cybersecurity
Social Security Turns to Social Media to Help Combat Phone Scammers
Because government-related scam calls and texts are only getting worse.
Cybersecurity
CISA Director Pushes to Discontinue Social Security Numbers as Identification
Industry is eager to promote alternatives and improvements for digital identity.
Modernization
Social Security Announces More Telework Cuts
The move comes after Congress directed the agency to reinstate telework in other offices within SSA.
Modernization
Democratic Senators Urge Social Security to Restore Telework
Lawmakers ask the agency to reconsider its decision to end a 6-year-old pilot program, citing concerns about the burden it places on employees and productivity.
Digital Government
Impasses Panel Gives Rare Win to Union on Telework
Just days after the Social Security Administration announced the impending end of a long-running telework pilot program for operations staff, the panel protected employees in the Office of Hearing Operations from a similar fate.
Cybersecurity
IG: Social Security’s Information Security Program is ‘Not Effective,’ Says Watchdog
The agency’s annual FISMA audit showed significant, recurring weaknesses in every area.
Digital Government
Social Security Ends Telework Program for 12,000 Employees
Workers in all of the Social Security Administration’s operations components have less than two weeks to find alternate arrangements.
Modernization
Social Security Taps Team of Federal IT, Management Notables to Assess Modernization Progress
The team will look at how the agency’s IT modernization efforts are going, including how those changes are affecting Social Security employees and stakeholders.
Digital Government
