People
O'Malley to step down as SSA chief this month, seeks political role
Martin O'Malley won plaudits for reinvigorating a resource-starved SSA, but will leave his post early.
Modernization
SSA taps TMF to upgrade online services
The General Services Administration announced $50 million in new investments Tuesday, covering tech upgrades at the Social Security Administration and the Department of Housing and Urban Development.
Digital Government
SSI to move core disability program application online
The initial rollout will be available to adults who have never married and are applying for Supplemental Security Income for the first time.
Digital Government
SSA has a plan, but wants more funding to get it done
The 2024 agenda’s top priorities for the remainder of the year stem from over 5,000 recommendations from employees.
Digital Government
SSA transitions online accounts to Login-dot-gov for sign in
The agency said the change will affect individuals who created “my Social Security” accounts through its website before September 18, 2021.
Digital Government
SSA launches public data hub for customer service goals
The new online portal offers a look at how the agency is doing, as its new commissioner passes his 100 day mark on the job.
Exclusive
Digital Government
30,000 died in fiscal 2023 waiting for disability decisions from Social Security
SSA Commissioner Martin O’Malley sat down with Nextgov/FCW recently to talk through the agency’s biggest challenges, including how it delivers disability assistance.
Digital Government
SSA needs funding to address its ‘customer service crisis,’ commissioner says
Applicants have to wait eight months on average for an initial disability decision.
People
SSA taps White House tech official for CIO post
Marcela Escobar-Alava will be starting as the CIO of the Social Security Administration on Monday.
Modernization
SSA restructures tech shop to center on the CIO
Be on the lookout for a vacancy announcement for the SSA CIO position.
Digital Government
USDA hopes more data access will improve states’ SNAP delivery
The Agriculture Department is also working to help states address card skimming and other persistent problems in the SNAP program.
Digital Government
Senators seek details on SSA’s plan to modernize and simplify disability benefits applications
Three Democrats on the Senate Finance Committee asked the Social Security Administration for details on improvements to the Supplemental Security Income application.
Modernization
TMF Invests Over $40M to Improve Cybersecurity and Digital Services
The Technology Modernization Fund’s most recent investments will go to the Social Security Administration, the Treasury Department and the U.S. Agency for Global Media.
Emerging Tech
GSA Working to Expand on Social Security Administration’s Digital Identity System
There’s a solid cybersecurity argument for electronic verification, but equity can’t be neglected, observers say.
Digital Government
After Having Their Computers Monitored, Employees Blast SSA Watchdog
Employee group pledges to bring its complaints to the White House and Congress.
Digital Government
Social Security Wants Feedback on ‘Learning Agenda’ to Improve Data for Decision-Making
The agency is getting started on the data and policy improvement plan mandated under the Evidence Act.
Modernization
IT Panel Makes Recommendations for Social Security’s Tech Modernization
The recommendations come as the Social Security Administration embarks on a years-long IT modernization.
Digital Government
110,000 Americans Died Waiting for Social Security Disability Benefits in Last Decade
Americans waited an average of more than two years for benefits decisions from the government during the past decade.
Digital Government
4 Million Americans Waited Over an Hour in Line at Social Security Field Offices in 2019
Two separate Social Security Administration inspector general audits provide a detailed picture of customer experience over the past decade at the agency.
Cybersecurity
Social Security Wants a New Way to Manage Access for 330 Million Americans
The agency is considering overhauling its identity credential and access management, or ICAM, system to manage secure access for all users.
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