Modernization
SSA needs better plan for online customer service, IG says
The Social Security Administration needs to get ready to deliver most of its customer service online, a report says.
People
SSA suggestion box: Better online tools, watch for biased judges
The Social Security Administration has published a list of the most popular ideas and suggestions it has received from the public to improve transparency.
People
Potential debt limit fallout paints bleak picture for feds
If Congress fails to raise the government's debt limit before the Aug. 2 deadline, the federal government would face an unprecedented situation and federal employees are bound to be affected.
Digital Government
Budget woes might lead to fewer feds
Employee buyouts and hiring freezes are some of the ways agencies are dealing with tight budgets.
People
SSA official fired for disputing IT policy, he says
A fired IT official claims the SSA pushed him out when he disagreed with the agency's approach to IT.
People
Social Security Administration CIO to resign
Changes at the SSA come as the administration has less money to work with.
Modernization
SSA lags in moving statements online: official
Most workers won't get personal statements from the Social Security Administration this year, and there is no schedule for moving the statements online, a GAO official said.
People
SSA CIO office squeezed by budget tightening
SSA Commissioner Michael Astrue announced major restructuring of some of the agency's managers and offices in response to tight budgets.
Digital Government
What to name baby? SSA has a new mobile app for that.
The Social Security Administration is putting thousands of baby names within easy reach with a new iPhone application.
Cybersecurity
Auditors estimate $2.8B in improper payments at SSA, FEMA
Inspectors general at FEMA and the Social Security Administration uncovered billions in improper payments, reports state.
Modernization
SSA's new data center vulnerable to hurricanes and tornadoes, consultant says
The Social Security Administration rejected a consultant's recommendation to build its new data center to a higher level of protection against strong winds.
Digital Government
SSA falls short on death e-record collection, official says
The Social Security Administration is collecting electronic data from only 30 states in its death record database.
Digital Government
SSA aims for face-to-face customer service online
The Social Security Administration considers adding videoconferencing to its customer service toolkit.
Cybersecurity
Many US voter identities don't match SSA data
Many new voters submit personal information that doesn't match Social Security's records, agency report. What does it mean?
Modernization
SSA's CIO Baitman tells of lessons learned from video contest
Social Security Administration CIO Frank Baitman described four lessons learned from SSA's experience with a video contest that drew a small number of submissions.
People
SSA: The check is not in the mail
The Treasury Department and Social Security Administration have begun requiring new applicants for retirement benefits to sign up for electronic payments or debit cards only.
Modernization
Remote video increases flexibility for SSA
The Social Security Administration began using remote video conferencing technology to manage its disability hearing workload in 1999 and it seems to be paying off, according to a new report.
People
SSA trust fund reimbursement may be at risk due to outdated systems, audit says
Grant Thornton LLP recently completed an audit of the Social Security Administration's system to determine the administrative expenses to be reimbursed from the four trust funds it oversees.
People
Agencies update progress on transparency plans
Federal agencies are publishing charts, graphics and progress reports on their open government efforts.
Modernization
SSA exposed SSNs, names, birth dates for 36,000 people, IG says
The Social Security Administration didn't take enough precautions to protect against exposing the Social Security numbers, names and birth dates of more than 36,000 people, according to a new audit.
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