Veterans Affairs
VA’s National Cemetery Administration earns top customer satisfaction scores
For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.
Digital GI bill delays are a reflection of VA’s IT management problem, lawmakers say
Rep. Tom Barrett, R-Mich., said the delays and cost overruns affecting VA’s new digital GI Bill system were “not unique.”
VA secretary: EHR deployments are ‘going to be done in the right way’
VA Secretary Doug Collins told lawmakers they “have every right to be skeptical” as EHR go-lives resume in April but said the modernization project is back on track.
VA watchdog lists EHR modernization as a major management challenge
VA’s Office of Inspector General said “there remain 32 OIG recommendations that are not fully implemented” as the department moves to resume deployments of its new EHR system in April.
VHA lacks ‘formal mechanism’ for mitigating clinical AI chatbot risks, watchdog says
VA’s OIG said it is concerned “about VHA’s ability to promote and safeguard patient safety without a standardized process for managing AI-related risks.”
VA readies to restart EHR deployments in 2026, despite lingering lawmaker unease
VA and Oracle Health say the modernization project’s operational pause has allowed them to enhance the new software’s usability and effectiveness.
Lawmakers question VA health record’s costs and batched deployments
The agency is looking to deploy its new Oracle Health EHR near simultaneously at four Michigan medical facilities in April 2026.
Lawmaker looks to shake up VA’s software management
Legislation from Rep. Nancy Mace, R-S.C., prioritizes waste reduction when it comes to the roughly $1 billion that VA spends annually on software assets.
NDAA includes directive for DOD to prioritize use of AI for mental health needs
The House Armed Services Committee’s report accompanying the FY26 National Defense Authorization Act said the panel “believes the rate of military suicide is unacceptably high and that a new approach is required to solve this pervasive problem.”
Lawmakers signal support for using AI to prevent veteran suicides in FY26 VA funding bill reports
“There is a significant need to improve early suicide indicators and detection using artificial intelligence and machine learning technologies that improve operational efficiency and effectiveness throughout veteran service delivery,” according to a House Appropriations panel report.
OpenAI offers US veterans free year of its ChatGPT Plus service
Veterans and transitioning servicemembers can register for the plan if they are within 12 months of their retirement or separation from active duty.
Post-9/11 veterans group’s project to modernize VA healthcare includes suicide prevention focus
The initiative from the nonprofit Iraq and Afghanistan Veterans of America is helmed by former VA Secretary David Shulkin and is looking into seven preliminary areas of care.
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Inside Mission Daybreak: VA’s effort to support innovative suicide prevention
VA’s director of data and analytics innovation said the program “is looking for what is the right solution for the ways that we want to optimize care, and sometimes that's technology, and sometimes it isn't.”
VA’s AI suicide prevention tools aren’t meant to replace clinical interventions — advocates want it to stay that way
The AI tools currently being used to identify veterans at high-risk of suicide always include human outreach.
VA AI strategy says early use cases will inform adoption in new EHR
“As AI tools are validated and show worth, they will be incorporated into the EHR and many other information technology platforms through coordination between innovators and the teams managing those systems today,” the department said.
VA to focus on EHR deployment first, then innovative additions, official says
Dr. Neil Evans, who is currently overseeing VA’s deployment of a new EHR system, said one benefit of rolling out the Oracle Health software is “we can, in the future, more easily orchestrate and deliver an integrated technological experience.”
AI-based suicide prevention efforts at VA always have human involvement, official says
“We do not currently have any plans that I'm aware of to use AI as a treatment device instead of providers,” Evan Carey, acting director of VA’s National Artificial Intelligence Institute, told lawmakers.
In-home clinical uses of immersive tech will raise data privacy questions, VA official says
VA has over 40 use cases of augmented reality and virtual reality tools for patients and department staff.
Change Healthcare attack delayed EHR testing at Chicago site, VA watchdog says
A joint VA-DOD rollout of a new Oracle Health electronic health record system occurred around the same time that UnitedHealth Group subsidiary Change Healthcare was targeted by a ransomware attack in February 2024.
VA's suicide prevention lead departs government
Dr. Matthew Miller, the executive director for VA Suicide Prevention, has overseen efforts to explore the use of innovative solutions during his tenure.
