Veterans Affairs

Cost overruns, delays plague VA’s new integrated financial management system

The rollout of VA’s modernized financial management and acquisition system has been affected by delays in the department’s new electronic health record system, since “multiple deployments” depend on the EHR’s launch at medical facilities.

VA’s planned restart of EHR rollouts draws lawmaker concern

“I think we are far from ready to endorse further go-live activities,” Rep. Sheila Cherfilus-McCormick, D-Fla., said about VA’s plan to resume deployments in fiscal year 2025.

VA pushes vets to Login-dot-gov or ID-dot-me for online access

VA said the change is estimated to affect approximately 3 million veterans, and phases out two legacy identity options currently supported by the agency for online access.

VA unable to collect over $665M in revenue because of tool suspension, OIG says

VA paused its use of a tool that consolidates community care data in February 2023 “after becoming aware of issues with its database code logic and of compromised stored data.”

Lawmakers want VA to report on its use of automation to process benefits claims

The legislative proposal seeks to enhance VA’s adoption of new technologies, including providing lawmakers with “a timeline for modifying and implementing the use of such automation tools” in the benefits claims process.

Lawmakers press VA to report on delays in burn pit registry revamp

An October 2022 report from the National Academies of Sciences, Engineering and Medicine said VA should “initiate a new phase” of its Airborne Hazards and Open Burn Pit Registry to make it “a user-friendly, efficient and effective resource.”

VA extends EHR contract with Oracle Cerner for 11 months

The agreement comes after Veterans Affairs Secretary Denis McDonough said the department plans to end its pause on deployments of the modernized electronic health record system during fiscal year 2025.

Veterans Health Administration creates new office to streamline tech initiatives

The Veterans Health Administration has combined a number of its existing programs into one office to serve as the agency’s “central coordinator of digital health strategy and execution.”

VA still needs to shore up usability of new EHR system, GAO says

More than one-third of the government watchdog's priority open recommendations for the Department of Veterans Affairs have to do with improving oversight and management of the new electronic health record system. 

VA's tech training program for vets is up for renewal, but backers want more accountability

A provision in a recently introduced legislative package would extend VA’s VET-TEC training program through September 2026 while seeking to address employment disparities.

VA says it's seeing more patients than ever and cutting wait times for them

Staffing and productivity gains will allow VA to continue functioning more efficiently while avoiding burnout, official says.

DOD, VA need more data on how their toxic exposure tracking app is used, watchdog says

A report from the Government Accountability Office found that oversight of the joint system for centralizing toxic exposure records has fallen off, despite a growing influx of PACT Act-related claims.

VA extends Oracle's EHR contract for 1 month

Lawmakers are pressing for more accountability in the multibillion dollar contract amid delays, system downtime and patient safety concerns.

Automation helped VA approve 1 million PACT Act claims, officials say

The agency is relying on automated decision support and other optimization efforts to help process claims for veterans exposed to burn pits and other chemicals.

VA is already using AI to identify and assist veterans in crisis, officials say

The use of AI capabilities to review the agency’s surveys to veterans has helped save a couple thousand lives and helped another couple thousand retired servicemembers receive housing, according to VA’s chief veterans experience officer.

Proposed deep cuts to VA’s tech budget rankle lawmakers

The Biden administration’s FY25 budget request for the Department of Veterans Affairs proposes steep cuts to the agency’s IT services, including a 99% reduction in VA’s development initiatives from FY24.

Lawmakers propose more scrutiny of VA's new EHR, reauthorize VET-TEC program

The bipartisan legislative package includes new oversight metrics for VA’s Oracle Cerner electronic health record system but would end the modernization effort if facilities using the software don’t show improvement.