Veterans Affairs
After reductions, VA chief says facilities can 'hire where they need and what they need'
Those facilities must still operate within overall staffing constraints, however.
Trump nominates third VA CIO since the start of his administration
Gary Shatswell, a senior advisor to VA Secretary Doug Collins, was nominated by President Donald Trump to serve in the role of CIO and assistant secretary for information and technology.
House FY27 VA funding bill allocates $3.4B for EHR rollout
The measure, which was voted out of the House Appropriations Committee, withholds 25% of the funds for the EHR modernization project until July 1, 2027, contingent upon VA providing lawmakers with additional information and meeting performance requirements.
AI is helping VA speed up claims processing, but Dems worry about errors
“Speed does not equal success,” Rep. Tim Kennedy, D-N.Y., said about VA’s use of automation and AI to process veterans’ benefits claims.
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VA has touted appointment wait time reductions, but new data shows a more mixed reality
A comparative analysis of select wait-time data for new patients at more than 100 medical centers indicates the department has made progress in some areas, but not all.
VA resumes EHR rollouts at four Michigan medical sites
The Department of Veterans Affairs previously paused most deployments of its modernized electronic health record system in April 2023 following a series of performance and technical issues.
VA’s FY27 budget proposal seeks funding for additional AI adoption
VA’s decision intelligence and automation activities would see a 10.9% increase over FY26 enacted levels, with the growth “driven primarily by the AI Infrastructure solution.”
Trump’s FY27 budget proposes boosts and cuts to tech operations
Agencies like CISA, NIST and the IRS would see notable reductions in their budgets for next year, while programs at Energy and the VA would get additional financial support.
VHA, Labor Department tap Salesforce for critical modernization efforts
Both efforts center around the company’s agentic technology offerings.
Lawmaker looks to award grants for veteran suicide prevention AI models
Rep. Ryan Mackenzie, R-Pa., told Nextgov/FCW that he wants to provide grant funding to figure out which risks “are the ones that we should be paying attention to most closely that contribute to incidents of suicide.”
VA’s former EHR lead indicted for concealing contractor gifts
The Department of Justice alleges that John Windom accepted and sometimes demanded various gifts while helming the electronic health record modernization at Veterans Affairs.
VA’s top tech and AI official announces departure
VA Chief Technology Officer and Chief AI Officer Charles Worthington, who first joined the agency in 2017, said in a LinkedIn post that “the time is right for me to step down” from the agency.
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VA’s early uses of robots have shown mixed success, but excitement remains
Early uses of robots across VA hospitals have highlighted the promises and drawbacks of the technologies, but they have also shown the capabilities these tools can offer clinicians, according to Acting Chief Innovation Officer Beth Ripley.
VA is increasingly looking to AI to enhance claims processing
The department is planning to broaden its machine learning-powered Automated Decision Support tool to cover more types of claims.
VA doesn't know how many calls it's answering or how long veterans are waiting to get through
The department's failure to track call data is putting "veterans who may need timely and critical care at risk," the inspector general finds.
Targeted AI adoption can drive change, current and former officials say
Agencies “don't need the fanciest AI model on the marketplace” to enhance their customer-facing operations, according to former VA Chief Experience Officer John Boerstler.
VA takes initial steps to create a centralized database of veteran research info, official says
The department has created an internal working group to look at “developing a singular database where we can capture veteran enrollment data in real time,” according to Liza Catucci, VA’s acting director of health systems research.
VA’s latest AI inventory includes new suicide, EHR-focused use cases
Seventy-two of the AI use cases previously included in the department’s 2024 inventory were listed as retired, meaning that their “development and/or use has since been discontinued.”
VA’s National Cemetery Administration earns top customer satisfaction scores
For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.
Digital GI bill delays are a reflection of VA’s IT management problem, lawmakers say
Rep. Tom Barrett, R-Mich., said the delays and cost overruns affecting VA’s new digital GI Bill system were “not unique.”
