Digital Government
Administration Unveils Senior Tech and Acquisition Leaders
Some will serve as temporary caretakers as nominees go through the confirmation process.
Policy
The Federal CX Moves that Mattered in 2020
Experts expect momentum in improving service delivery and customer experience to continue under the coming Biden administration.
Modernization
Veterans Affairs Publishes Employee Experience Journey Map
Agency officials believe positive employee experiences translate to improved service delivery to its veterans.
Emerging Tech
VA Plans Poop Pilots to Detect COVID-19 Outbreaks at Nursing Homes
The Veterans Affairs Department will test wastewater for early indications of infection among residents, who can then be quarantined to limit the spread to others.
Digital Government
VA to Begin COVID-19 Vaccinations at 128 More Sites
The Veterans Affairs Secretary said the approval of a second vaccine allows the department to inoculate more health care providers and veterans.
Modernization
VA Solicits Feedback on Plans to Transform its HR IT Systems
The agency’s vast human resources community process more than 1 million personnel actions a year.
Digital Government
VA Flags Potential Staffing, Resource Hurdles in Vaccine Distribution
The department will start with a small distribution of doses, but expects a series of hurdles in inoculating its entire workforce and network.
Emerging Tech
Robotic Surgeries Are Changing the Game Inside One VA Facility
More than 60 robotics-boosted surgical procedures were performed since March—and the program will likely expand in the next year.
Digital Government
Internal Documents Detail Who VA Will Vaccinate First
The Veterans Affairs Department's multi-tiered plan prioritizes delivering COVID-19 inoculations to high-risk staff and patients.
Emerging Tech
VA Moves to Expand Its 5G Experimentation
One of the agency’s senior innovators shed light on what’s to come—and how existing 5G pursuits have paid off in the pandemic.
Digital Government
VA Plans for COVID-19 Vaccine Distribution
The Department of Veterans Affairs announced partnerships with other agencies Tuesday in an effort to prep for a possible COVID-19 vaccine distribution.
Modernization
Customer Experience CAP Leaders Leave ‘CX Cookbook’ for Agencies
The cookbook is meant to serve as a resource for CX practitioners across government.
Artificial Intelligence
VA Turns to Machine Learning to Automate Prescription Workflows
One of the agency’s senior innovation-focused officials also shed light on how additive manufacturing might disrupt modern health care.
Emerging Tech
VA Makes Moves to 3D Print and Produce Medical Devices In-House
A newly unveiled effort will expand collaboration that was sparked by COVID-19.
Modernization
VA Launches New Electronic Health Record Platform Amid a Pandemic, Wildfires and Citywide Power Outages
Nature seemed to be against the Veterans Affairs Department’s new EHR system. But officials are reporting a “flawless” cutover for the first deployment.
Artificial Intelligence
VA Piloting AI to Predict Mortality Rates of COVID-19 Patients
The tool has been in development since the spring and is now being piloted ahead of a larger rollout, VA officials said.
Digital Government
How Customer Experience Leaders Are ‘Hardwiring’ CX Across Government
Cross-pollination and communication among agencies are helping build the discipline of customer experience across government.
Digital Government
Watchdog: White VA Employees Twice as Likely to Be Promoted as Black Workers
The American Federation of Government Employees said Thursday that new data it obtained via the Freedom of Information Act underscores its allegations of systemic racism pervading the Veterans Affairs Department.
Modernization
VA-DOD Health Exchange Adds 15,000-Member Hospital Network
The CommonWell Health Alliance officially joined the joint health information exchange, broadening the government’s ability to digitally share patient data with private health care providers.
Modernization
VA Takes Important Step in Prep for New Health Records Launch
The Veterans Affairs Department successfully transferred data of thousands of patients to its new electronic health records system.
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