Digital Government
3 Ways Agencies Can Improve Customer Experience
One of the most important things agencies can do is build trust.
Digital Government
Senators Call for Comprehensive Report on Use of Security Cameras at All VA Hospitals
Lawmakers introduced legislation to enhance transparency across the facilities.
Modernization
VA Officials Hope to Wrap Training, Testing Before October Go-Live of EHR Program
Despite numerous obstacles, the Veterans Affairs Department expects to be ready for the October 24 deployment date its new electronic health records system.
Emerging Tech
VA-Made ‘Smart Bandage’ Can Track Chronic Wounds—and Treat Them
The innovation also sparked a new startup to bring the technology to market.
Cybersecurity
46,000 Veterans' Data Exposed In Financial Services Center Breach
Hackers were able to divert payments headed to private sector health care providers.
Digital Government
Veterans’ Experiences With VA’s Health Care System Improve
The Veterans Affairs Department offered better experiences than community-based care except when it comes to access to care, according to a recent study.
Emerging Tech
Algorithms Help Spot Possible Suicidal Intent Among Veterans’ Social Posts
Roughly 17 military veterans die by suicide each day.
Modernization
VA Launches New Patient Scheduling Tool as Part of Records Modernization Project
The resource will be unleashed enterprisewide down the line.
Digital Government
VA Awards Sole Source Contract to Upgrade, Automate Its COVID-19 Visualization Tool
Contracting officials justified the $1.5 million award by citing a $6 million price tag to fully replace the tool.
Emerging Tech
Six Months into VA's 5G-Enabled Hospital Project
The pandemic emerged early in its existence, but the infrastructure is already providing a foundation for health care innovation, an official said.
Modernization
VA Restarts Electronic Health Record Rollout
The initial deployment at a Spokane, Washington, medical center is now scheduled for October, while the new scheduling system will begin rolling out in August.
Modernization
VA Needs a Cyber Audit of its Governmentwide Financial Services Center
The accounting shared services program—used by a range of federal agencies and programs—needs to ensure its systems are secure.
Modernization
Senate Passes Veterans Affairs IT Reform Act
The bill would require annual reports on projects that cost more than $25 million and affirm CIO authority in planning.
Modernization
VA Wants a Veteran-Owned Business to Upgrade Wichita Facility’s IT Ahead of Health Records Rollout
The deployment of Veterans Affairs’ new electronic health record program has been on hold while the agency deals with COVID-19 but the agency wants to get Wichita’s infrastructure ready to roll.
Modernization
VA Wants to Automate Digitization of its 5-Mile-High Electronic Health Record Backlog
Veterans Affairs is looking to robotic process automation to help digitize its backlog and integrate with the new electronic health record platform.
Modernization
VA Launches Digital COVID-19 Screening App for Patients and Employees
The answers can help staff direct individuals to the appropriate parts of the facility or if needed, additional screening.
Digital Government
VA, CFPB Solicit Partners to Conduct Diversity-Focused Training
Several solicitations have been launched for inclusivity-centered services in recent weeks.
Podcasts
Critical Update: COVID-19 Challenges Test Veterans Affairs' Customer Experience Office
The Veteran Experience Office has been instrumental in ensuring veterans’ voices are heard and acknowledged, even amid a global pandemic.
Digital Government
Watchdog: VA Needs To Include More Specialists in Electronic Health Record Decisions
A new audit found Veterans Affairs’ EHR Councils were set up well and are doing good work, but need better outreach and communication to reach key stakeholders.
Modernization
VA’s Digital Transformation Efforts Helped It Quickly Pivot to Increased Remote Work
Deputy CIO Dominic Cussatt detailed how the agency heightened its capabilities for pandemic-induced telework.
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