Digital Government
Federal Taskforce Busts 61 Connected to Darknet Opioid Sales
Law enforcement officials seized more than $7 million and nearly 300 kilograms of drugs during the two-month operation.
Ideas
Commercial CX Trends for Federal Agencies to Consider Today
Here are the top digital customer service trends used by leading commercial brands that hold promise for government leaders in 2019.
Digital Government
VA Botched GI Benefits Modernization Because Nobody Was in Charge, Watchdog Says
The project, which started in August 2017, didn’t have a designated leader until November 2018, the VA inspector general found.
Policy
Transparency Groups Sue Health and Human Services Over Website Changes
Sunlight Foundation launches a new portal to centralize monitoring of Trump "censorship."
Modernization
OMB Guidance on Digital Experience Mandates Still Pending as First Deadline Nears
The first deadline of the digital services-focused 21st Century IDEA Act is in June.
Ideas
Is Your Agency Ready for the 21st Century IDEA Act?
The law calls on federal agencies to get started right away.
Digital Government
HHS Trimmed Minority Outreach Pages From Obamacare Website
Nonprofit monitor suggests violation of mission; agency sees routine update.
Modernization
White House Budget Office Draws Positive Reviews for FOIA Portal Guidance
Transparency advocates praised the step but said the effort lacks a lead agency.
Modernization
Online Health Applications Increased 50 Percent After VA.gov Relaunch
The newly redesigned homepage makes it easier for vets to use self-service tools, which will save the government money, according to the agency’s digital services chief.
Digital Government
Shutdown Takes Numerous Government Digital Services Offline
It’s also left some websites vulnerable to cyber threats.
Digital Government
Federal Business Opportunities Site and Others Online After Issues
Three important sites operated by the General Services Administration experienced technical problems last week.
Digital Government
Users Report Issues with Federal Business Opportunities Website
Customer service agents advised users to keep trying.
Policy
The Federal Tech Bills that Moved as Funding Legislation Stalled
New laws call on Homeland Security to consolidate its data and force agencies to improve their websites.
Digital Government
USASpending.gov Needs Better Search and Better Data, Watchdog Says
The transparency site does not provide as much government spending data as it should, GAO said.
Modernization
Congress Votes For Better Government Websites, Digital Services
The Senate passed the 21st Century IDEA Act, giving agencies one year to improve citizens’ digital experiences.
Digital Government
As Shutdown Looms, House Votes to Empower Federal CIO, Improve Agency Services
And lawmakers have some questions about Amazon’s facial recognition software.
Modernization
House Passes Bill to Improve Government’s Digital Services
The IDEA Act would require agencies to upgrade their websites to meet basic security and usability standards, but lawmakers did make some changes.
Modernization
After Listening to Veterans, VA Put All Its Services on One Website
In the future, officials hope to eliminate most—if not all—of the paperwork and other bureaucratic barriers that prevent veterans from accessing the benefits they’ve earned.
Ideas
Boring Details Make Effective Legislation
In a perfect world, you’d see the addition of mandates come with some much-needed subtraction as well.
Digital Government
Report: Agencies Still Don't Write In Understandable Language
Employee turnover could be one of the reasons for an increase in jargon on agency websites.
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