People
Striking the right balance for customer service
Federal agencies find high tech frees their call center employees for high-touch service.
Digital Government
Shuttle Discovery's obsolete code could force launch delay
But NASA engineers say date reprogramming problem does not pose a flight-safety risk.
Digital Government
Shuttle's clock could mean bad time for space program
The computers aboard Space Shuttle Discovery, which is set to launch in December, will not know what time it is back on Earth come Jan. 1, 2007.
Digital Government
Microsoft adds dimension to Virtual Earth
The 3-D version is free and accessible from any Web browser, and government users could use it for training and simulation, company officials said.
Modernization
Business sector, states seek e-cycling solutions
Lawmakers, recyclers are closely monitoring current programs to reach uniform approach.
People
EPA official tries to allay library fears
“All unique EPA material from all the recently closed physical libraries will be digitized in the next several weeks,” Deputy Administrator Marcus Peacock wrote in an online message.
Cybersecurity
IG: IT security faces time crunch at DOT
The department needs to strengthen the security of its air traffic control systems, while protecting other systems as the agency consolidates IT operations, the IG said, adding that "fiscal 2007 will be a particularly challenging year."
People
Tipton steps down as Interior CIO
W. Hord Tipton said he took inventory of what he had accomplished since assuming the position in 2002 and felt it was time to try something new.
People
New push for a transformation of FOIA processing
Some say Gonzales’ new report should make Congress more receptive to needed reforms
People
Senators push to reopen EPA libraries
Sens. Barbara Boxer (D-Calif.) and Frank Lautenberg (D-N.J.) are circulating a letter in support of maintaining public access to library collections and services.
People
FTC creates blog to chronicle series on Internet tools
The Federal Trade Commission has absolved itself of all responsibility for the blog's content, which is written by an anonymous recent college graduate.
People
FedEx Kinko's to help FEMA get word out in emergencies
When disaster strikes, FEMA will use GPOExpress to get print jobs done right away rather than go through a solicitation.
People
IT, intranets would improve FOIA processes, attorney general says
In a review of agency plans to improve Freedom of Information Act operations, Alberto Gonzales found that many want to adopt IT for expediting requests.
People
Google hires former GSA official
M.J. Pizzella, who overseen the government's official search engine, FirstGov, had left GSA on June 30.
Cybersecurity
Firewall causes storm of trouble for NWS
A firewall apparently knocked offline a college Web site that had been supplying data to Los Angeles forecasters at a National Weather Service office, officials say.
Cybersecurity
DOE reduces use of polygraph technology
Agency will end general screening of job applicants, employees.
People
NASA considers leap into social networking space
Experts say YouTube and other Web 2.0 tools could build support for future missions.
Acquisition
More computer products go green
The number of certified eco-friendly computer products available to government agencies has grown rapidly since a new green seal of approval was released in July.
Almost There!
Help us tailor content specifically for you: