People

How long do e-mail messages stay fresh?

In Connecticut, the Office of the Public Records Administrator and State Archives oversees the handling of all public records, including e-mail messages.

People

To save or delete?

The issue of whether e-mail messages are government records subject to freedom of information laws is just showing up on the radar screens of most jurisdictions

People

Over 281 million served

Agencies begin to adopt a business approach to customer relationship management

People

10 sources of CRM solutions

10 sources of CRM solutions

People

Government as seller

For customer relationship management software vendors, government agencies with commercial-like operations are generally perceived, you might imagine, as an easier sell.

Acquisition

Schedule veterans racking up sales

The growth in service revenue on the Federal Supply Service schedule has meant increased sales for schedule veterans such as BMC Software Inc. and Logicon FDC (formerly Federal Data Corp.).

Acquisition

The way things (should) work

As the General Services Administration crafts rules covering service acquisitions off the schedule program for the Federal Acquisition Regulation, potential customers can find the existing procedures in several places on GSA's Web site.

Acquisition

Scheduling a service fix

Schedule-based IT service sales are soaring, though the practice is drawing fire

Acquisition

How firms get a schedule

In January, AppliedTheory Corp. finished a several-month process to become one of more than 1,800 companies offering professional services on the General Services Administration schedule.

People

Introduction

The Information Technology Association of America predicted in April 2000 that roughly half of the 1.6 million IT jobs expected to be generated during the year would go unfilled.

People

Cures for the workforce blues

Texans line up for a crash course in IT