Digital Government
How the Veterans Affairs Department is ‘Hardwiring’ Customer Service into Everything
VA is on a mission to improve the veteran experience across every service it provides.
Artificial Intelligence
OPM Offers Reskilling and Workforce Tools to Agency Heads
The Office of Personnel Management wants agencies to prepare for the workforce of the future.
Digital Government
Defense Digital Service Awards ‘Civilian Hiring as a Service’ Contract
The Pentagon’s nerd squad is rethinking how it hires talent in fields like cybersecurity, computer science and user experience design.
Modernization
Shoddy Contracting Practices Lead to Overbilling at EPA
A limited review by the inspector general found the agency had paid of unallowable costs.
Digital Government
Bill Would Stop Government From Paying Dead People
Congress wants to eliminate tens of millions of dollars wasted annually on benefits payments to the deceased.
Policy
Senate Considers Bill to Modernize Constituent Services
The CASES Act is one of several customer experience-related bills Congress is considering.
Digital Government
6 Citizen-Focused Steps Census is Taking to Improve the 2020 Count
Officials hope improving the customer experience for citizens will boost the participation rate for the Census Bureau’s biggest undertaking.
Modernization
Oracle Makes More Allegations in JEDI Lawsuit
Oracle filed a 125-page amended complaint with the U.S. Court of Federal Claims.
Modernization
Innovation From Within: How One Employee-Built Tool is Revolutionizing VA
An open source tool called LEAF is saving the Veterans Affairs Department time, resources and perhaps millions in taxpayer dollars.
Digital Government
White House Announces ‘Gears of Government’ Award Winners
The White House recognized two dozen federal employees for delivering outstanding public service.
Policy
Senate Reintroduces Federal Agency Customer Experience Act
The bill, which cleared the Senate in 2017 and the House in 2018, again has House sponsors.
Modernization
Government Offering Prizes for Best Ideas to Stand Up GEAR Center
Challenge.gov is offering up to $300,000 to teams or individuals who submit the best proposals.
Cybersecurity
Senate Passes Bill to Allow Cyber Talent to Rotate Through Agencies
The bipartisan legislation would allow certain cybersecurity-related personnel to rotate across various federal agencies.
Modernization
Pentagon’s $8 Billion DEOS Contract Out for Bid
Despite its size and scope, DEOS is only the first phase of the Defense Department's plan to buy common communication, collaboration and productivity capabilities.
Cybersecurity
Federal Cyber Reskilling Academy Announces Second Class
The second class will be open to all feds, not just those who do not work in IT.
Modernization
IRS Details Six-Year Modernization Plan
The plan will cost somewhere around $2.5 billion.
Emerging Tech
Microsoft Unveils Two Secret Data Centers Built for Classified Government Data
Microsoft is building data centers and expanding security capabilities to compete with Amazon to host sensitive government data.
Modernization
IRS’ Plan to Modernize Old Tech Will Cost About $2.5 Billion
The agency is seeking $290 million this year as part of a six-year modernization plan.
Modernization
Pentagon Says No JEDI Conflict, Narrows Field to AWS and Microsoft
The Pentagon’s Joint Enterprise Defense Infrastructure cloud contract could be awarded by mid-July.
Modernization
CIA Considering Cloud Contract Worth ‘Tens of Billions’
The agency is hungry for more commercial cloud.
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