Digital Government
Everybody wants digital government, but doubts remain about ROI
A new survey shows that agencies want to be more innovative in the digital space, but struggle to show a clear return on investment.
Digital Government
GAO finds holes in ACA data verification
The Government Accountability Office managed to push bogus applications past Affordable Care Act data verification requirements to get approval for health insurance coverage.
Digital Government
Voting machines are critically vulnerable
The U.S. voting infrastructure is potentially easy prey for hackers because of disparate systems and inadequate security, according to a new report.
Digital Government
Social Security rolls back two-factor mandate
The Social Security Administration is relaxing a recent security directive for beneficiaries, because of potential user inconvenience.
Digital Government
Taking blockchain beyond bitcoin
Blockchain isn't just for bitcoin, and federal agencies might find other uses for the secure recordkeeping tool.
Digital Government
Two years of USDS: Obama's tech push going strong
The U.S. Digital Service turns two this week, and although the program is not without its critics, it gets good grades for the innovative technology services it brings to government.
Digital Government
CMS looks to get more collaborative
The agency wants to create a web-based collaboration space for its efforts to improve Medicare service delivery.
Digital Government
Creating federal digital services that actually work
User stories and continuous delivery are vital but count for little if fundamental needs are not being met.
Digital Government
A new face of interagency collaboration
The Urban Waters Federal Partnership's entrepreneurial spirit and flair for true collaboration should be a model for other cross-agency efforts.
Digital Government
Census moves ahead with 2017 testing plans
The Census Bureau is seeking public feedback on its plan to use Puerto Rico as a proving ground for tech in advance of the 2020 enumeration.
Digital Government
Is Congress ready for its own internal Data Act?
An open data bill in the House would require all congressional documents to be published in machine-readable format.
Digital Government
Tech hasn't fixed FOIA yet
Transparency advocates are pushing Congress to go after agencies for shoddy responses to the sunshine law.
Digital Government
Can chatbots improve government customer service?
Federal digital and customer experience experts are telling feds how AI and machine learning, including bots, can expand and improve customer service.
Digital Government
Clinton tech agenda bakes in innovation teams
Hillary Clinton's newly released technology agenda calls for retaining the U.S. Digital Service and other innovation groups to improve government services.
Digital Government
Another IRS tax tool bites the dust
The IRS has killed its online tool for requesting electronic-filing PINs after cyberattacks ramped up.
Digital Government
IRS crowdsources the future look for tax accounts online
After its first-ever crowdsourcing push, the IRS came away with four winning designs to guide its future taxpayer dashboard work.
Digital Government
Can government get digital services to stick?
What top digital leaders say is needed for true transformation.
Digital Government
Building a digitally savvy workforce
In this excerpt from "Delivering on Digital," William Eggers explores one agency's approach to expanding digital capacity by recruiting and training the team.
Digital Government
IRS chooses security over accessibility
The tax agency relaunched Get Transcript with a security setup that it plans to incorporate into other tools, and acknowledged that not all taxpayers will be able to access the new system.
Digital Government
McCabe joins Deloitte to focus on digital
Former ASI Government CEO and Federal 100 winner will focus on bringing "organizations and their missions into the digital space."
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